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The channels requests and complaints enter by, with their first-response commitments.
Released records are static. Changes require a reason and approval by another person. They apply from a date, temporarily, or only in a context.
| Channel code | Name | Digital channel | First-response commitment | Status | |
|---|---|---|---|---|---|
| CHN-APP | Mobile app | ✓ | 4 Hours | Active | · |
| CHN-BRANCH | Branch | ✗ | 2 Hours | Active | · |
| CHN-EMAIL | ✓ | 24 Hours | Active | · | |
| CHN-PHONE | Contact centre | ✗ | 1 Hours | Active | · |
| CHN-WEB | Website | ✓ | 8 Hours | Active | · |