Work Cases
147 casesAll work cases
A work case is a process, such as “Daily Supplier Recommendations Release”. Its type is a ticket, a request, a task… Its phases are what is done in it, in order; its interventions are where a person steps in.
147 cases
| ID | Case | Model | Assigned to | Phase · Assigned to | Operational role | Stage | Phase | Priority | Interventions | Correlated cases | Correlated documents | Roles | Due | Updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUP-21 | Demo: Application defect / Alexandria branch opening | CM-6 Application defect | Tariq Nasser | Tariq Nasser | Initiator | New | 0/3 · Record the defect | Low | 2 open of 2 | — | — | EditorReviewer | 6 Oct | |
| SUP-9 | Demo: Item Discrepancy Notice / Alexandria branch opening | CM-4 Item Discrepancy Notice | Nour Adel | Nour Adel | Initiator | New | 0/3 · Record the discrepancy | Low | 1 open of 1 | — | — | Reviewer | 6 Oct | |
| REQ-15 | Demo: PO Release / Alexandria branch opening | CM-2 PO Release | Lina Saleh | Lina Saleh | Initiator | Submitted | 0/3 · Prepare the purchase orders | Low | 2 open of 2 | 1 | — | ReleaserReviewer | 6 Oct | |
| REQ-21 | Demo: Refund request / Alexandria branch opening | CM-8 Refund request | Lina Saleh | Lina Saleh | Initiator | Submitted | 0/4 · Submit the request | Low | 2 open of 2 | — | — | ApproverReviewer | 6 Oct | |
| REQ-27 | Demo: Access request / Alexandria branch opening | CM-9 Access request | Maya Haddad | Maya Haddad | Initiator | Submitted | 0/3 · Submit the request | Low | 1 open of 1 | — | — | Approver | 6 Oct | |
| REQ-33 | Demo: Purchase request / Alexandria branch opening | CM-10 Purchase request | Nour Adel | Nour Adel | Initiator | Submitted | 0/3 · Submit the request | Low | 1 open of 1 | — | — | Approver | 6 Oct | |
| REQ-9 | Demo: Daily Supplier Recommendations Release / Alexandria branch opening | CM-1 Daily Supplier Recommendations Release | Karim Mansour | Karim Mansour | Initiator | Submitted | 0/4 · Generate the recommendations | Low | 3 open of 3 | 2 | 3 | ApproverException ReviewerReviewer | 6 Oct | |
| REQ-11 | Demo: Daily Supplier Recommendations Release / Cairo seasonal promotion | CM-1 Daily Supplier Recommendations Release | Maya Haddad | Maya Haddad | Initiator | In review | 0/4 · Generate the recommendations | High | 4 open of 4 | 2 | 1 | ApproverException ReviewerReviewer | Today | |
| REQ-17 | Demo: PO Release / Cairo seasonal promotion | CM-2 PO Release | Nour Adel | Nour Adel | Initiator | In review | 0/3 · Prepare the purchase orders | High | 3 open of 3 | 1 | — | ReleaserReviewer | Today | |
| REQ-23 | Demo: Refund request / Cairo seasonal promotion | CM-8 Refund request | Nour Adel | Nour Adel | Initiator | In review | 0/4 · Submit the request | High | 3 open of 3 | — | — | ApproverReviewer | Today | |
| REQ-29 | Demo: Access request / Cairo seasonal promotion | CM-9 Access request | Salma Farouk | Salma Farouk | Initiator | In review | 0/3 · Submit the request | High | 2 open of 2 | — | — | Approver | Today | |
| REQ-35 | Demo: Purchase request / Cairo seasonal promotion | CM-10 Purchase request | Tariq Nasser | Tariq Nasser | Initiator | In review | 0/3 · Submit the request | High | 2 open of 2 | — | — | Approver | Today | |
| REQ-41 | Demo: Customer order delivery / Cairo seasonal promotion | CM-11 Customer order delivery | Karim Mansour | Karim Mansour | Initiator | In review | 0/5 · Place the order | High | 1 open of 1 | — | — | — | Today | |
| REQ-7 | Daily Supplier Recommendations Release | CM-1 Daily Supplier Recommendations Release | Maya Haddad | Lina Saleh | Initiator | Submitted | 0/4 · Generate the recommendations | High | 3 open of 3 | 2 | 2 | ApproverException ReviewerReviewer | Tomorrow | |
| REQ-8 | PO Release | CM-2 PO Release | Karim Mansour | Karim Mansour | Initiator | Submitted | 0/3 · Prepare the purchase orders | Medium | 2 open of 2 | 1 | — | ReleaserReviewer | 11 Oct | |
| SUP-1 | Card payment declined at checkout for returning customers | CM-5 Payment problem | Salma Farouk | Tariq Nasser | Editor | Investigating | 1/3 · Investigate the payment | Urgent | 5 open of 13 | — | — | — | Today | |
| SUP-11 | Demo: Item Discrepancy Notice / Cairo seasonal promotion | CM-4 Item Discrepancy Notice | Tariq Nasser | Lina Saleh | Editor | Investigating | 2/3 · Correct the item data | High | 1 open of 1 | — | — | Reviewer | Today | |
| SUP-23 | Demo: Application defect / Cairo seasonal promotion | CM-6 Application defect | Lina Saleh | Nour Adel | Reviewer | Investigating | 2/3 · Check the fix | High | 2 open of 2 | — | — | EditorReviewer | Today | |
| SUP-8 | Item Discrepancy Notice | CM-4 Item Discrepancy Notice | Nour Adel | Tariq Nasser | Initiator | New | 0/3 · Record the discrepancy | High | 1 open of 1 | — | 2 | Reviewer | Tomorrow | |
| TIME-1 | Try the controls · Karim Mansour | CM-15 Timed task | Karim Mansour | Karim Mansour | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| TIME-10 | Try the controls · Nour Adel | CM-15 Timed task | Nour Adel | Nour Adel | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| TIME-13 | Try the controls · Salma Farouk | CM-15 Timed task | Salma Farouk | Salma Farouk | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| TIME-16 | Try the controls · Tariq Nasser | CM-15 Timed task | Tariq Nasser | Tariq Nasser | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| TIME-4 | Try the controls · Lina Saleh | CM-15 Timed task | Lina Saleh | Lina Saleh | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| TIME-7 | Try the controls · Maya Haddad | CM-15 Timed task | Maya Haddad | Maya Haddad | Reviewer | Awaiting decision | 0/2 · Timed review | Medium | 3 open of 5 | — | — | ApproverReviewer | — | |
| SUP-14 | Demo: Item Discrepancy Notice / Urgent cold-chain exception | CM-4 Item Discrepancy Notice | Maya Haddad | Salma Farouk | Editor | Investigating | 2/3 · Correct the item data | Urgent | 2 open of 2 | — | — | Reviewer | 11 Oct | |
| SUP-26 | Demo: Application defect / Urgent cold-chain exception | CM-6 Application defect | Salma Farouk | Karim Mansour | Reviewer | Investigating | 2/3 · Check the fix | Urgent | 3 open of 3 | — | — | EditorReviewer | 11 Oct | |
| DOC-18 | Void quotation · Tariq Nasser | CM-16 Document control request | Tariq Nasser | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-17 | Submit quotation · Tariq Nasser | CM-16 Document control request | Tariq Nasser | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-16 | Create quotation · Tariq Nasser | CM-16 Document control request | Tariq Nasser | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| DOC-15 | Void quotation · Salma Farouk | CM-16 Document control request | Salma Farouk | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-14 | Submit quotation · Salma Farouk | CM-16 Document control request | Salma Farouk | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-13 | Create quotation · Salma Farouk | CM-16 Document control request | Salma Farouk | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| DOC-12 | Void quotation · Nour Adel | CM-16 Document control request | Nour Adel | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-11 | Submit quotation · Nour Adel | CM-16 Document control request | Nour Adel | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-10 | Create quotation · Nour Adel | CM-16 Document control request | Nour Adel | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| DOC-9 | Void quotation · Maya Haddad | CM-16 Document control request | Maya Haddad | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-8 | Submit quotation · Maya Haddad | CM-16 Document control request | Maya Haddad | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-7 | Create quotation · Maya Haddad | CM-16 Document control request | Maya Haddad | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| DOC-6 | Void quotation · Lina Saleh | CM-16 Document control request | Lina Saleh | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-5 | Submit quotation · Lina Saleh | CM-16 Document control request | Lina Saleh | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-4 | Create quotation · Lina Saleh | CM-16 Document control request | Lina Saleh | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| DOC-3 | Void quotation · Karim Mansour | CM-16 Document control request | Karim Mansour | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-2 | Submit quotation · Karim Mansour | CM-16 Document control request | Karim Mansour | Unassigned | - | Awaiting approval | — | Medium | 1 open of 1 | — | 1 | — | — | |
| DOC-1 | Create quotation · Karim Mansour | CM-16 Document control request | Karim Mansour | Unassigned | - | Completed | — | Medium | — | — | 2 | — | — | |
| TIME-11 | Automatic approval · Nour Adel | CM-15 Timed task | Nour Adel | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-12 | Automatic rejection · Nour Adel | CM-15 Timed task | Nour Adel | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-14 | Automatic approval · Salma Farouk | CM-15 Timed task | Salma Farouk | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-15 | Automatic rejection · Salma Farouk | CM-15 Timed task | Salma Farouk | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-17 | Automatic approval · Tariq Nasser | CM-15 Timed task | Tariq Nasser | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-18 | Automatic rejection · Tariq Nasser | CM-15 Timed task | Tariq Nasser | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-2 | Automatic approval · Karim Mansour | CM-15 Timed task | Karim Mansour | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-3 | Automatic rejection · Karim Mansour | CM-15 Timed task | Karim Mansour | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-5 | Automatic approval · Lina Saleh | CM-15 Timed task | Lina Saleh | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-6 | Automatic rejection · Lina Saleh | CM-15 Timed task | Lina Saleh | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-8 | Automatic approval · Maya Haddad | CM-15 Timed task | Maya Haddad | Unassigned | - | Approved | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TIME-9 | Automatic rejection · Maya Haddad | CM-15 Timed task | Maya Haddad | Unassigned | - | Rejected | — | Medium | 0 open of 1 | — | — | Approver | — | |
| TSK-35 | Demo: Design review / Urgent cold-chain exception | CM-14 Design review | Karim Mansour | Maya Haddad | Approver | In progress | 2/3 · Decide | Urgent | 1 open of 1 | — | — | Reviewer | 11 Oct | |
| TSK-34 | Demo: Design review / Cancelled supplier replacement | CM-14 Design review | Tariq Nasser | Lina Saleh | Approver | Accepted | 2/3 · Decide | Low | 0 open of 1 | — | — | Reviewer | 10 Oct | |
| TSK-33 | Demo: Design review / Completed October replenishment | CM-14 Design review | Salma Farouk | Unassigned | - | Approved | 3/3 | Medium | 0 open of 1 | — | — | Reviewer | Tomorrow | |
| TSK-32 | Demo: Design review / Cairo seasonal promotion | CM-14 Design review | Nour Adel | Tariq Nasser | Approver | In progress | 2/3 · Decide | High | 1 open of 1 | — | — | Reviewer | Today | |
| TSK-31 | Demo: Design review / Warehouse stock reconciliation | CM-14 Design review | Maya Haddad | Nour Adel | Reviewer | In progress | 1/3 · Review it | Medium | 1 open of 1 | — | — | Reviewer | Yesterday | |
| TSK-30 | Demo: Design review / Alexandria branch opening | CM-14 Design review | Lina Saleh | Lina Saleh | Initiator | Backlog | 0/3 · Present the design | Low | 1 open of 1 | — | — | Reviewer | 6 Oct | |
| TSK-29 | Demo: Engineering change / Urgent cold-chain exception | CM-13 Engineering change | Tariq Nasser | Lina Saleh | Reviewer | In progress | 2/4 · Review it | Urgent | 2 open of 2 | — | — | Reviewer | 11 Oct | |
| TSK-28 | Demo: Engineering change / Cancelled supplier replacement | CM-13 Engineering change | Salma Farouk | Karim Mansour | Reviewer | Accepted | 2/4 · Review it | Low | 0 open of 2 | — | — | Reviewer | 10 Oct | |
| TSK-27 | Demo: Engineering change / Completed October replenishment | CM-13 Engineering change | Nour Adel | Unassigned | - | Approved | 4/4 | Medium | 0 open of 2 | — | — | Reviewer | Tomorrow | |
| TSK-26 | Demo: Engineering change / Cairo seasonal promotion | CM-13 Engineering change | Maya Haddad | Salma Farouk | Reviewer | In progress | 2/4 · Review it | High | 2 open of 2 | — | — | Reviewer | Today | |
| TSK-25 | Demo: Engineering change / Warehouse stock reconciliation | CM-13 Engineering change | Lina Saleh | Maya Haddad | Editor | In progress | 1/4 · Build it | Medium | 2 open of 2 | — | — | Reviewer | Yesterday | |
| TSK-24 | Demo: Engineering change / Alexandria branch opening | CM-13 Engineering change | Karim Mansour | Karim Mansour | Initiator | Backlog | 0/4 · Design the change | Low | 2 open of 2 | — | — | Reviewer | 6 Oct | |
| TSK-23 | Demo: Content update / Urgent cold-chain exception | CM-12 Content update | Salma Farouk | Karim Mansour | Releaser | In progress | 2/3 · Publish it | Urgent | 1 open of 1 | — | — | Reviewer | 11 Oct | |
| TSK-22 | Demo: Content update / Cancelled supplier replacement | CM-12 Content update | Nour Adel | Tariq Nasser | Releaser | Accepted | 2/3 · Publish it | Low | 0 open of 1 | — | — | Reviewer | 10 Oct | |
| TSK-21 | Demo: Content update / Completed October replenishment | CM-12 Content update | Maya Haddad | Unassigned | - | Approved | 3/3 | Medium | 0 open of 1 | — | — | Reviewer | Tomorrow | |
| TSK-20 | Demo: Content update / Cairo seasonal promotion | CM-12 Content update | Lina Saleh | Nour Adel | Releaser | In progress | 2/3 · Publish it | High | 1 open of 1 | — | — | Reviewer | Today | |
| TSK-19 | Demo: Content update / Warehouse stock reconciliation | CM-12 Content update | Karim Mansour | Lina Saleh | Reviewer | In progress | 1/3 · Review it in both languages | Medium | 1 open of 1 | — | — | Reviewer | Yesterday | |
| TSK-18 | Demo: Content update / Alexandria branch opening | CM-12 Content update | Tariq Nasser | Tariq Nasser | Editor | Backlog | 0/3 · Draft the content | Low | 1 open of 1 | — | — | Reviewer | 6 Oct | |
| REQ-44 | Demo: Customer order delivery / Urgent cold-chain exception | CM-11 Customer order delivery | Nour Adel | Tariq Nasser | Releaser | In review | 2/5 · Pick up the parcel | Urgent | — | — | — | — | 11 Oct | |
| REQ-43 | Demo: Customer order delivery / Cancelled supplier replacement | CM-11 Customer order delivery | Maya Haddad | Salma Farouk | Releaser | Assigned | 2/5 · Pick up the parcel | Low | — | — | — | — | 10 Oct | |
| REQ-42 | Demo: Customer order delivery / Completed October replenishment | CM-11 Customer order delivery | Lina Saleh | Unassigned | - | Approved | 5/5 | Medium | — | — | — | — | Tomorrow | |
| REQ-40 | Demo: Customer order delivery / Warehouse stock reconciliation | CM-11 Customer order delivery | Tariq Nasser | Karim Mansour | Approver | In review | 1/5 · Accept the order | Medium | — | — | — | — | Yesterday | |
| REQ-39 | Demo: Customer order delivery / Alexandria branch opening | CM-11 Customer order delivery | Salma Farouk | Salma Farouk | Initiator | Submitted | 0/5 · Place the order | Low | — | — | — | — | 6 Oct | |
| REQ-38 | Demo: Purchase request / Urgent cold-chain exception | CM-10 Purchase request | Maya Haddad | Salma Farouk | Releaser | In review | 2/3 · Place the order | Urgent | 1 open of 1 | — | — | Approver | 11 Oct | |
| REQ-37 | Demo: Purchase request / Cancelled supplier replacement | CM-10 Purchase request | Lina Saleh | Nour Adel | Releaser | Assigned | 2/3 · Place the order | Low | 0 open of 1 | — | — | Approver | 10 Oct | |
| REQ-36 | Demo: Purchase request / Completed October replenishment | CM-10 Purchase request | Karim Mansour | Unassigned | - | Approved | 3/3 | Medium | 0 open of 1 | — | — | Approver | Tomorrow | |
| REQ-34 | Demo: Purchase request / Warehouse stock reconciliation | CM-10 Purchase request | Salma Farouk | Tariq Nasser | Approver | In review | 1/3 · Approve the purchase | Medium | 1 open of 1 | — | — | Approver | Yesterday | |
| REQ-32 | Demo: Access request / Urgent cold-chain exception | CM-9 Access request | Lina Saleh | Nour Adel | Releaser | In review | 2/3 · Grant the access | Urgent | 1 open of 1 | — | — | Approver | 11 Oct | |
| REQ-31 | Demo: Access request / Cancelled supplier replacement | CM-9 Access request | Karim Mansour | Maya Haddad | Releaser | Assigned | 2/3 · Grant the access | Low | 0 open of 1 | — | — | Approver | 10 Oct | |
| REQ-30 | Demo: Access request / Completed October replenishment | CM-9 Access request | Tariq Nasser | Unassigned | - | Approved | 3/3 | Medium | 0 open of 1 | — | — | Approver | Tomorrow | |
| REQ-28 | Demo: Access request / Warehouse stock reconciliation | CM-9 Access request | Nour Adel | Salma Farouk | Approver | In review | 1/3 · Approve the access | Medium | 1 open of 1 | — | — | Approver | Yesterday | |
| REQ-26 | Demo: Refund request / Urgent cold-chain exception | CM-8 Refund request | Karim Mansour | Maya Haddad | Approver | In review | 2/4 · Approve the refund | Urgent | 2 open of 2 | — | — | ApproverReviewer | 11 Oct | |
| REQ-25 | Demo: Refund request / Cancelled supplier replacement | CM-8 Refund request | Tariq Nasser | Lina Saleh | Approver | Assigned | 2/4 · Approve the refund | Low | 0 open of 2 | — | — | ApproverReviewer | 10 Oct | |
| REQ-24 | Demo: Refund request / Completed October replenishment | CM-8 Refund request | Salma Farouk | Unassigned | - | Approved | 4/4 | Medium | 0 open of 2 | — | — | ApproverReviewer | Tomorrow | |
| REQ-22 | Demo: Refund request / Warehouse stock reconciliation | CM-8 Refund request | Maya Haddad | Nour Adel | Reviewer | In review | 1/4 · Check it against the policy | Medium | 2 open of 2 | — | — | ApproverReviewer | Yesterday | |
| SUP-32 | Demo: Order change / Urgent cold-chain exception | CM-7 Order change | Tariq Nasser | Unassigned | - | Investigating | 2/2 | Urgent | 2 open of 2 | — | — | Initiator | 11 Oct | |
| SUP-31 | Demo: Order change / Cancelled supplier replacement | CM-7 Order change | Salma Farouk | Unassigned | - | Triaged | 2/2 | Low | 0 open of 1 | — | — | Initiator | 10 Oct | |
| SUP-30 | Demo: Order change / Completed October replenishment | CM-7 Order change | Nour Adel | Unassigned | - | Investigating | 2/2 | Medium | 0 open of 1 | — | — | Initiator | Tomorrow | |
| SUP-29 | Demo: Order change / Cairo seasonal promotion | CM-7 Order change | Maya Haddad | Unassigned | - | Investigating | 2/2 | High | 1 open of 1 | — | — | Initiator | Today | |
| SUP-28 | Demo: Order change / Warehouse stock reconciliation | CM-7 Order change | Lina Saleh | Maya Haddad | Editor | Investigating | 1/2 · Change the order | Medium | 1 open of 1 | — | — | Initiator | Yesterday | |
| SUP-27 | Demo: Order change / Alexandria branch opening | CM-7 Order change | Karim Mansour | Karim Mansour | Initiator | New | 0/2 · Record the change asked for | Low | 1 open of 1 | — | — | Initiator | 6 Oct | |
| SUP-25 | Demo: Application defect / Cancelled supplier replacement | CM-6 Application defect | Nour Adel | Tariq Nasser | Reviewer | Triaged | 2/3 · Check the fix | Low | 0 open of 2 | — | — | EditorReviewer | 10 Oct | |
| SUP-24 | Demo: Application defect / Completed October replenishment | CM-6 Application defect | Maya Haddad | Unassigned | - | Investigating | 3/3 | Medium | 0 open of 2 | — | — | EditorReviewer | Tomorrow | |
| SUP-22 | Demo: Application defect / Warehouse stock reconciliation | CM-6 Application defect | Karim Mansour | Lina Saleh | Editor | Investigating | 1/3 · Fix it or hand it over | Medium | 2 open of 2 | — | — | EditorReviewer | Yesterday | |
| SUP-20 | Demo: Payment problem / Urgent cold-chain exception | CM-5 Payment problem | Nour Adel | Tariq Nasser | Releaser | Investigating | 2/3 · Confirm the solution with the customer | Urgent | 3 open of 3 | — | — | InitiatorReviewer | 11 Oct | |
| SUP-19 | Demo: Payment problem / Cancelled supplier replacement | CM-5 Payment problem | Maya Haddad | Salma Farouk | Releaser | Triaged | 2/3 · Confirm the solution with the customer | Low | 0 open of 2 | — | — | InitiatorReviewer | 10 Oct | |
| SUP-18 | Demo: Payment problem / Completed October replenishment | CM-5 Payment problem | Lina Saleh | Unassigned | - | Investigating | 3/3 | Medium | 0 open of 2 | — | — | InitiatorReviewer | Tomorrow | |
| SUP-17 | Demo: Payment problem / Cairo seasonal promotion | CM-5 Payment problem | Karim Mansour | Maya Haddad | Releaser | Investigating | 2/3 · Confirm the solution with the customer | High | 2 open of 2 | — | — | InitiatorReviewer | Today | |
| SUP-16 | Demo: Payment problem / Warehouse stock reconciliation | CM-5 Payment problem | Tariq Nasser | Karim Mansour | Editor | Investigating | 1/3 · Investigate the payment | Medium | 2 open of 2 | — | — | InitiatorReviewer | Yesterday | |
| SUP-15 | Demo: Payment problem / Alexandria branch opening | CM-5 Payment problem | Salma Farouk | Salma Farouk | Initiator | New | 0/3 · Record the problem | Low | 2 open of 2 | — | — | InitiatorReviewer | 6 Oct | |
| SUP-13 | Demo: Item Discrepancy Notice / Cancelled supplier replacement | CM-4 Item Discrepancy Notice | Lina Saleh | Nour Adel | Editor | Triaged | 2/3 · Correct the item data | Low | 0 open of 1 | — | — | Reviewer | 10 Oct | |
| SUP-12 | Demo: Item Discrepancy Notice / Completed October replenishment | CM-4 Item Discrepancy Notice | Karim Mansour | Unassigned | - | Investigating | 3/3 | Medium | 0 open of 1 | — | — | Reviewer | Tomorrow | |
| SUP-10 | Demo: Item Discrepancy Notice / Warehouse stock reconciliation | CM-4 Item Discrepancy Notice | Salma Farouk | Tariq Nasser | Reviewer | Investigating | 1/3 · Verify it on the shelf | Medium | 1 open of 1 | — | — | Reviewer | Yesterday | |
| TSK-17 | Demo: Receiving Analysis / Urgent cold-chain exception | CM-3 Receiving Analysis | Lina Saleh | Nour Adel | Approver | In progress | 2/3 · Decide what is accepted | Urgent | 1 open of 1 | 1 | — | Reviewer | 11 Oct | |
| TSK-16 | Demo: Receiving Analysis / Cancelled supplier replacement | CM-3 Receiving Analysis | Karim Mansour | Maya Haddad | Approver | Accepted | 2/3 · Decide what is accepted | Low | 0 open of 1 | 1 | — | Reviewer | 10 Oct | |
| TSK-15 | Demo: Receiving Analysis / Completed October replenishment | CM-3 Receiving Analysis | Tariq Nasser | Unassigned | - | Approved | 3/3 | Medium | 0 open of 1 | 1 | — | Reviewer | Tomorrow | |
| TSK-14 | Demo: Receiving Analysis / Cairo seasonal promotion | CM-3 Receiving Analysis | Salma Farouk | Karim Mansour | Approver | In progress | 2/3 · Decide what is accepted | High | 1 open of 1 | 1 | — | Reviewer | Today | |
| TSK-13 | Demo: Receiving Analysis / Warehouse stock reconciliation | CM-3 Receiving Analysis | Nour Adel | Salma Farouk | Reviewer | In progress | 1/3 · Compare it with the purchase order | Medium | 1 open of 1 | 1 | — | Reviewer | Yesterday | |
| TSK-12 | Demo: Receiving Analysis / Alexandria branch opening | CM-3 Receiving Analysis | Maya Haddad | Maya Haddad | Initiator | Backlog | 0/3 · Record the receipt | Low | 1 open of 1 | 1 | — | Reviewer | 6 Oct | |
| REQ-20 | Demo: PO Release / Urgent cold-chain exception | CM-2 PO Release | Karim Mansour | Maya Haddad | Releaser | In review | 2/3 · Release the purchase orders | Urgent | 2 open of 2 | 1 | — | ReleaserReviewer | 11 Oct | |
| REQ-19 | Demo: PO Release / Cancelled supplier replacement | CM-2 PO Release | Tariq Nasser | Lina Saleh | Releaser | Assigned | 2/3 · Release the purchase orders | Low | 0 open of 2 | 1 | — | ReleaserReviewer | 10 Oct | |
| REQ-18 | Demo: PO Release / Completed October replenishment | CM-2 PO Release | Salma Farouk | Unassigned | - | Approved | 3/3 | Medium | 0 open of 2 | 1 | — | ReleaserReviewer | Tomorrow | |
| REQ-16 | Demo: PO Release / Warehouse stock reconciliation | CM-2 PO Release | Maya Haddad | Nour Adel | Reviewer | In review | 1/3 · Check supplier terms and limits | Medium | 2 open of 2 | 1 | — | ReleaserReviewer | Yesterday | |
| REQ-14 | Demo: Daily Supplier Recommendations Release / Urgent cold-chain exception | CM-1 Daily Supplier Recommendations Release | Tariq Nasser | Lina Saleh | Approver | In review | 2/4 · Approve the recommendations | Urgent | 3 open of 3 | 2 | 2 | ApproverException ReviewerReviewer | 11 Oct | |
| REQ-13 | Demo: Daily Supplier Recommendations Release / Cancelled supplier replacement | CM-1 Daily Supplier Recommendations Release | Salma Farouk | Karim Mansour | Approver | Assigned | 2/4 · Approve the recommendations | Low | 0 open of 3 | 2 | 1 | ApproverException ReviewerReviewer | 10 Oct | |
| REQ-12 | Demo: Daily Supplier Recommendations Release / Completed October replenishment | CM-1 Daily Supplier Recommendations Release | Nour Adel | Unassigned | - | Approved | 4/4 | Medium | 0 open of 3 | 2 | 3 | ApproverException ReviewerReviewer | Tomorrow | |
| REQ-10 | Demo: Daily Supplier Recommendations Release / Warehouse stock reconciliation | CM-1 Daily Supplier Recommendations Release | Lina Saleh | Maya Haddad | Editor | In review | 1/4 · Adjust quantities and suppliers | Medium | 3 open of 3 | 2 | 1 | ApproverException ReviewerReviewer | Yesterday | |
| TSK-11 | Receiving Analysis | CM-3 Receiving Analysis | Lina Saleh | Maya Haddad | Initiator | Backlog | 0/3 · Record the receipt | Medium | 1 open of 1 | 1 | — | Reviewer | 10 Oct | |
| TSK-10 | Webinar refresh concept sprint | CM-14 Design review | Unassigned | Unassigned | - | Expired | 1/3 | Low | — | — | — | — | — | |
| TSK-9 | Old hero animation proposal | CM-14 Design review | Unassigned | Unassigned | - | Canceled | 1/3 | Low | — | — | — | — | — | |
| TSK-8 | Privacy review for the embedded sign-up flow | CM-14 Design review | Karim Mansour | Unassigned | - | Approved | 3/3 | High | — | — | — | — | — | |
| TSK-7 | Approve the refreshed launch thumbnail set | CM-14 Design review | Nour Adel | Unassigned | - | Approved | 3/3 | Medium | — | — | — | — | — | |
| TSK-6 | Wire board analytics to the release dashboard | CM-13 Engineering change | Lina Saleh | Maya Haddad | Editor | In progress | 1/4 · Build it | Low | 1 open of 1 | — | — | Reviewer | 16 Oct | |
| TSK-5 | Review the fallback email notification flow | CM-13 Engineering change | Karim Mansour | Karim Mansour | Editor | Accepted | 1/4 · Build it | Medium | — | — | — | — | 12 Oct | |
| TSK-4 | Fix overflow on the pricing comparison cards | CM-13 Engineering change | Salma Farouk | Nour Adel | Editor | In progress | 1/4 · Build it | High | 1 open of 1 | — | — | Reviewer | Today | |
| TSK-3 | Collect screenshots for the help centre article | CM-12 Content update | Nour Adel | Karim Mansour | Editor | Backlog | 0/3 · Draft the content | Low | — | — | — | — | 13 Oct | |
| TSK-2 | Draft the final quality pass checklist | CM-12 Content update | Tariq Nasser | Lina Saleh | Editor | Backlog | 0/3 · Draft the content | Medium | — | — | — | — | 11 Oct | |
| TSK-1 | Tighten legal copy for the launch page | CM-12 Content update | Maya Haddad | Nour Adel | Editor | Backlog | 0/3 · Draft the content | High | — | — | — | — | Today | |
| REQ-6 | Temporary administrator rights for the migration weekend | CM-9 Access request | Tariq Nasser | Unassigned | - | Canceled | 1/3 | High | — | — | — | — | — | |
| REQ-5 | Refund of a duplicated subscription charge | CM-8 Refund request | Maya Haddad | Unassigned | - | Rejected | 4/4 | Medium | — | — | — | — | — | |
| REQ-4 | Exception to the 30 day return window | CM-8 Refund request | Tariq Nasser | Unassigned | - | Approved | 4/4 | Low | — | — | — | — | — | |
| REQ-3 | Purchase two test devices for the mobile team | CM-10 Purchase request | Maya Haddad | Tariq Nasser | Initiator | Submitted | 0/3 · Submit the request | Medium | — | — | — | — | 15 Oct | |
| REQ-2 | Access to the production analytics dashboard | CM-9 Access request | Karim Mansour | Nour Adel | Approver | Assigned | 1/3 · Approve the access | Medium | 1 open of 1 | — | — | Approver | 12 Oct | |
| REQ-1 | Refund for a damaged shipment of 40 chairs | CM-8 Refund request | Maya Haddad | Salma Farouk | Reviewer | In review | 1/4 · Check it against the policy | High | 2 open of 2 | — | — | Reviewer | Tomorrow | |
| SUP-7 | Cannot change the delivery address after ordering | CM-7 Order change | Salma Farouk | Unassigned | - | Duplicate | 1/2 | Low | — | — | — | — | — | |
| SUP-6 | Refund shown as pending for ten days | CM-5 Payment problem | Salma Farouk | Unassigned | - | Solved | 3/3 | Medium | — | — | — | — | Yesterday | |
| SUP-5 | Push notifications arrive twice | CM-6 Application defect | Lina Saleh | Tariq Nasser | Initiator | New | 0/3 · Record the defect | Low | — | — | — | — | 14 Oct | |
| SUP-4 | Mobile application crashes when opening order history | CM-6 Application defect | Lina Saleh | Salma Farouk | Initiator | New | 0/3 · Record the defect | High | 1 open of 1 | — | — | Editor | Tomorrow | |
| SUP-3 | Password reset email never arrives | CM-6 Application defect | Nour Adel | Tariq Nasser | Initiator | Triaged | 0/3 · Record the defect | Medium | 1 open of 1 | — | — | Reviewer | 11 Oct | |
| SUP-2 | Invoice PDF shows the wrong tax rate for Egypt | CM-5 Payment problem | Karim Mansour | Maya Haddad | Editor | Waiting on customer | 1/3 · Investigate the payment | High | 1 open of 1 | — | — | Initiator | 10 Oct |