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Development Manager

Systems

Systems
7
Business processes
7
Requirements
20

The information systems the business runs on. Each system holds its business processes, and through them everything analysed and built for it: process maps, requirements, data requirements, business rules and delivery.

SYS-1IAMIn serviceIdentity and Access Management SystemBusiness capability: Identity and access managementGrants, reviews and withdraws access to the business applications, with the approvals each access needs.
1
Business processes
0
Process maps
1
Requirements
2
Open backlog items
1
Open changes
0
Open user requests
Karim MansourMission-criticalSYS-2OFSIn serviceOrder Fulfilment SystemBusiness capability: Order management and deliveryTakes an approved customer order to a signed delivery: scheduling, dispatch, proof of delivery and delivery issues.
1
Business processes
1
Process maps
2
Requirements
0
Open backlog items
0
Open changes
0
Open user requests
Maya HaddadHighSYS-3RPSIn developmentRefunds and Payments SystemBusiness capability: Payments and refundsDecides and pays refunds back to the customer's original payment method: order checks, the approval matrix, the refund gateway and settlement.
1
Business processes
1
Process maps
4
Requirements
3
Open backlog items
1
Open changes
0
Open user requests
Karim MansourMission-criticalSYS-4PRCIn developmentProcurement SystemBusiness capability: Procure to payPurchase requests, approvals, purchase orders, goods receipt and invoice matching.
1
Business processes
0
Process maps
7
Requirements
4
Open backlog items
0
Open changes
0
Open user requests
Maya HaddadHighSYS-5CSMIn serviceCustomer Service Management SystemBusiness capability: Customer serviceTickets from every channel, triage, card services and their fees, and the service levels customers are promised.
1
Business processes
1
Process maps
5
Requirements
1
Open backlog items
0
Open changes
0
Open user requests
Lina SalehHighSYS-6ECMPlannedEngineering Change Management SystemBusiness capability: Engineering change controlEngineering change requests, impact assessment, design review and release of the changed design.
1
Business processes
0
Process maps
1
Requirements
0
Open backlog items
0
Open changes
0
Open user requests
Karim MansourMediumSYS-7WEPIn developmentWork Engine PlatformBusiness capability: Process automation platformThe platform services every system runs on: workflows, work cases, master data, rules, informing, documents and events.
1
Business processes
0
Process maps
0
Requirements
0
Open backlog items
0
Open changes
0
Open user requests
Karim MansourMission-critical

Business processes no system holds