HETYWY69ApprovalBacklog
Void quotation · Tariq Nasser · Document controller reviewDOC-18 · Void quotation · Tariq Nasser
Group · Document controllersIn backlog · by Tariq NasserDocument controllersYesterday
Human Interventions
67 interventionsAssigned interventions
The interventions assigned to you, in every case. All accessible interventions are listed on each case.
Backlog
69%46
UK4E9H9DApprovalBacklog
Submit quotation · Tariq Nasser · Document controller reviewDOC-17 · Submit quotation · Tariq Nasser
Group · Document controllersIn backlog · by Tariq NasserDocument controllersYesterday
EYZJAP4HApprovalBacklog
Void quotation · Salma Farouk · Document controller reviewDOC-15 · Void quotation · Salma Farouk
Group · Document controllersIn backlog · by Salma FaroukDocument controllersYesterday
ZWBYUMDGApprovalBacklog
Submit quotation · Salma Farouk · Document controller reviewDOC-14 · Submit quotation · Salma Farouk
Group · Document controllersIn backlog · by Salma FaroukDocument controllersYesterday
RA3BQ2HFApprovalBacklog
Void quotation · Nour Adel · Document controller reviewDOC-12 · Void quotation · Nour Adel
Group · Document controllersIn backlog · by Nour AdelDocument controllersYesterday
59364L8LApprovalBacklog
Submit quotation · Nour Adel · Document controller reviewDOC-11 · Submit quotation · Nour Adel
Group · Document controllersIn backlog · by Nour AdelDocument controllersYesterday
XEV4RM3TApprovalBacklog
Void quotation · Maya Haddad · Document controller reviewDOC-9 · Void quotation · Maya Haddad
Group · Document controllersIn backlog · by Maya HaddadDocument controllersYesterday
U4BWUVC3ApprovalBacklog
Submit quotation · Maya Haddad · Document controller reviewDOC-8 · Submit quotation · Maya Haddad
Group · Document controllersIn backlog · by Maya HaddadDocument controllersYesterday
ZGBJ8MZDApprovalBacklog
Void quotation · Lina Saleh · Document controller reviewDOC-6 · Void quotation · Lina Saleh
Group · Document controllersIn backlog · by Lina SalehDocument controllersYesterday
ZHKVLMHHApprovalBacklog
Submit quotation · Lina Saleh · Document controller reviewDOC-5 · Submit quotation · Lina Saleh
Group · Document controllersIn backlog · by Lina SalehDocument controllersYesterday
ZBY95QWQApprovalBacklog
Void quotation · Karim Mansour · Document controller reviewDOC-3 · Void quotation · Karim Mansour
Group · Document controllersIn backlog · by Karim MansourDocument controllersYesterday
2ZY4Z9H2ApprovalBacklog
Submit quotation · Karim Mansour · Document controller reviewDOC-2 · Submit quotation · Karim Mansour
Group · Document controllersIn backlog · by Karim MansourDocument controllersYesterday
2VYZSU2HAssignmentBacklog
Paused workTIME-1 · Try the controls · Karim Mansour
Reviewer1 · Timed review
User · Karim MansourDelegated · by Karim MansourDelegatedSalma FaroukYesterday
9YK9VXXEApprovalBacklog
Manual approvalTIME-1 · Try the controls · Karim Mansour
Approver1 · Timed review
User · Karim MansourDelegated · by Karim MansourDelegatedSalma FaroukYesterday
JRYCM4CZInquiryBacklog
Demonstration · Ask about progressSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim MansourToday
DEFJTAUUFollow upBacklog
Demonstration · Follow up outstanding workSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim MansourToday
FQYRHSF7OpinionBacklog
Design opinion / Urgent cold-chain exceptionTSK-35 · Demo: Design review / Urgent cold-chain exception
Reviewer3 · Decide
User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2Salma FaroukToday
4N2SE2SHOpinionBacklog
Design opinion / Cairo seasonal promotionTSK-32 · Demo: Design review / Cairo seasonal promotion
Reviewer3 · Decide
User · Karim MansourDelegated · by Maya HaddadDelegatedSalma FaroukToday
67KFZEUZReviewBacklog
Layout check / Urgent cold-chain exceptionTSK-29 · Demo: Engineering change / Urgent cold-chain exception
Reviewer3 · Review it
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukToday0/1
R89FJ2A9OpinionBacklog
Design opinion / Urgent cold-chain exceptionTSK-29 · Demo: Engineering change / Urgent cold-chain exception
Reviewer3 · Review it
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukToday
5NFEZCY2OpinionBacklog
Design opinion / Cairo seasonal promotionTSK-26 · Demo: Engineering change / Cairo seasonal promotion
Reviewer3 · Review it
User · Karim MansourDelegated · by Lina SalehDelegatedSalma FaroukToday
MKGLRYR6ReviewBacklog
Layout check / Urgent cold-chain exceptionTSK-23 · Demo: Content update / Urgent cold-chain exception
Reviewer3 · Publish it
User · Karim MansourEscalated · by Salma FaroukDelegatedEscalated, level 2Salma FaroukToday0/1
MM2BX3JFApprovalBacklog
Purchase approval / Urgent cold-chain exceptionREQ-38 · Demo: Purchase request / Urgent cold-chain exception
Approver3 · Place the order
User · Karim MansourEscalated · by Maya HaddadDelegatedEscalated, level 2Salma FaroukSaturday 10 October0/1
FYH2FS7CApprovalBacklog
Access approval / Urgent cold-chain exceptionREQ-32 · Demo: Access request / Urgent cold-chain exception
Approver3 · Grant the access
User · Karim MansourEscalated · by Lina SalehDelegatedEscalated, level 2Salma FaroukSaturday 10 October0/1
SP7AFJVWApprovalBacklog
Refund approval / Urgent cold-chain exceptionREQ-26 · Demo: Refund request / Urgent cold-chain exception
Approver3 · Approve the refund
User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2Salma FaroukSaturday 10 October0/1
YF3PSC87ReviewBacklog
Refund review / Urgent cold-chain exceptionREQ-26 · Demo: Refund request / Urgent cold-chain exception
Reviewer3 · Approve the refund
User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2Salma FaroukToday0/1
V89EXZQUInformation requestBacklog
Customer information request / Urgent cold-chain exceptionSUP-32 · Demo: Order change / Urgent cold-chain exception
Initiator
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukToday0/1
C95E6TF3Information requestBacklog
Customer information request / Cairo seasonal promotionSUP-29 · Demo: Order change / Cairo seasonal promotion
Initiator
User · Karim MansourDelegated · by Lina SalehDelegatedSalma FaroukToday0/1
VAXEQTZ8AssistanceBacklog
Known issue check / Urgent cold-chain exceptionSUP-26 · Demo: Application defect / Urgent cold-chain exception
Reviewer3 · Check the fix
User · Karim MansourEscalated · by Salma FaroukDelegatedEscalated, level 2Salma FaroukYesterday
RSVD5GJ2AssignmentBacklog
Defect reproduction / Cairo seasonal promotionSUP-23 · Demo: Application defect / Cairo seasonal promotion
Editor3 · Check the fix
Group · Support tier 2Escalated · rule “Tier 2 after an hour unanswered”Escalated, level 2Support tier 2Today
JUVVSPAGAssignmentBacklog
Defect reproduction / Alexandria branch openingSUP-21 · Demo: Application defect / Alexandria branch opening
Editor1 · Record the defect
User · Karim MansourEscalated · rule “Back to tier 1 when no longer high”DelegatedSalma FaroukToday
5EM3QW6WOpinionBacklog
Approach confirmation / Urgent cold-chain exceptionSUP-20 · Demo: Payment problem / Urgent cold-chain exception
Reviewer3 · Confirm the solution with the customer
User · Karim MansourEscalated · by Nour AdelDelegatedEscalated, level 2Salma FaroukToday
TTF7E8GJInformation requestBacklog
Customer information request / Urgent cold-chain exceptionSUP-20 · Demo: Payment problem / Urgent cold-chain exception
Initiator3 · Confirm the solution with the customer
User · Karim MansourEscalated · by Nour AdelDelegatedEscalated, level 2Salma FaroukToday0/1
X2LD5KG7OpinionBacklog
Approach confirmation / Cairo seasonal promotionSUP-17 · Demo: Payment problem / Cairo seasonal promotion
Reviewer3 · Confirm the solution with the customer
User · Karim MansourDelegated · by Salma FaroukDelegatedSalma FaroukToday
5GUVCB3AInformation requestBacklog
Customer information request / Cairo seasonal promotionSUP-17 · Demo: Payment problem / Cairo seasonal promotion
Initiator3 · Confirm the solution with the customer
User · Karim MansourDelegated · by Tariq NasserDelegatedSalma FaroukToday0/1
VKXAWPVUOpinionBacklog
Approach confirmation / Alexandria branch openingSUP-15 · Demo: Payment problem / Alexandria branch opening
Reviewer1 · Record the problem
User · Karim MansourDelegated · by Salma FaroukDelegatedSalma FaroukToday
A42HSAZ3ReviewBacklog
Item discrepancy review / Cairo seasonal promotionSUP-11 · Demo: Item Discrepancy Notice / Cairo seasonal promotion
Reviewer3 · Correct the item data
Group · Support tier 2Escalated · rule “Tier 2 after an hour unanswered”Escalated, level 2Support tier 2Today0/1
2UZVS9QKReviewBacklog
Receiving analysis review / Urgent cold-chain exceptionTSK-17 · Demo: Receiving Analysis / Urgent cold-chain exception
Reviewer3 · Decide what is accepted
User · Karim MansourEscalated · by Lina SalehDelegatedEscalated, level 2Salma FaroukToday0/1
S8SVNYXUReleaseBacklog
Purchase order release / Urgent cold-chain exceptionREQ-20 · Demo: PO Release / Urgent cold-chain exception
Releaser3 · Release the purchase orders
User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2Salma FaroukToday0/1
DPEKQK8RReviewBacklog
Purchase order review / Urgent cold-chain exceptionREQ-20 · Demo: PO Release / Urgent cold-chain exception
Reviewer3 · Release the purchase orders
User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2Salma FaroukToday0/1
PS5NDNKAReviewBacklog
Daily supplier recommendation exception review / Urgent cold-chain exceptionREQ-14 · Demo: Daily Supplier Recommendations Release / Urgent cold-chain exception
Exception Reviewer3 · Approve the recommendations
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukToday0/1
NTVB8JQYApprovalBacklog
Daily supplier recommendation approval / Urgent cold-chain exceptionREQ-14 · Demo: Daily Supplier Recommendations Release / Urgent cold-chain exception
Approver3 · Approve the recommendations
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukSaturday 10 October0/1
BWCJD5GEReviewBacklog
Daily supplier recommendation review / Urgent cold-chain exceptionREQ-14 · Demo: Daily Supplier Recommendations Release / Urgent cold-chain exception
Reviewer3 · Approve the recommendations
User · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2Salma FaroukToday0/1
U4QF59V9ReviewBacklog
Item discrepancy reviewSUP-8 · Item Discrepancy Notice
Reviewer1 · Record the discrepancy
Group · Support tier 2Escalated · rule “Tier 2 after an hour unanswered”Escalated, level 2Support tier 2Today0/1
ZJKVMQXWReviewBacklog
Overdue reviewTIME-16 · Try the controls · Tariq Nasser
Reviewer1 · Timed review
User · Karim MansourEscalated · rule “Task timing policy”DelegatedEscalated, level 2Salma FaroukYesterday
GV3ULE6WAssignmentBacklog
Android crash reproductionSUP-4 · Mobile application crashes when opening order history
Editor1 · Record the defect
Group · Support tier 2Escalated · rule “Tier 2 after an hour unanswered”Escalated, level 2Support tier 2Today
In progress
4%3
46YT6D2HReviewIn progress
Layout check / Warehouse stock reconciliationTSK-19 · Demo: Content update / Warehouse stock reconciliation
Reviewer2 · Review it in both languages
User · Karim MansourDelegated · by Karim MansourDelegatedSalma FaroukToday0/1
7UNVP43GAssignmentIn progress
Defect reproduction / Warehouse stock reconciliationSUP-22 · Demo: Application defect / Warehouse stock reconciliation
Editor2 · Fix it or hand it over
User · Karim MansourDelegated · by Karim MansourDelegatedSalma FaroukToday
3YNPVE6XOpinionIn progress
Approach confirmation / Warehouse stock reconciliationSUP-16 · Demo: Payment problem / Warehouse stock reconciliation
Reviewer2 · Investigate the payment
User · Karim MansourDelegated · by Tariq NasserDelegatedSalma FaroukToday
Ended
27%18
Completed10
4UHR8UDDApprovalCompleted
Live timeoutTIME-1 · Try the controls · Karim Mansour
Approver1 · Timed review
User · Karim MansourDelegated · by Karim MansourDelegatedSalma Farouk
CVHWQXVJFollow upCompleted
Demonstration · Follow up outstanding workSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
6F8GXNAUCancellingCompleted
Demonstration · Cancel ongoing workSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
67MGJLKWInquiryCompleted
Demonstration · Ask about progressSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
LN9K8GE4ChangeCompleted
Demonstration · Request a work changeSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
5N6M8C54ReviewCompleted
Layout check / Completed October replenishmentTSK-21 · Demo: Content update / Completed October replenishment
Reviewer
User · Karim MansourDelegated · by Maya HaddadDelegatedSalma Farouk1/1
7UQXAPEDAssignmentCompleted
Defect reproduction / Completed October replenishmentSUP-24 · Demo: Application defect / Completed October replenishment
Editor
User · Karim MansourDelegated · by Maya HaddadDelegatedSalma Farouk
8LJMMRJXOpinionCompleted
Approach confirmation / Completed October replenishmentSUP-18 · Demo: Payment problem / Completed October replenishment
Reviewer
User · Karim MansourDelegated · by Lina SalehDelegatedSalma Farouk
WSCJHK6EApprovalCompleted
Automatic approvalTIME-2 · Automatic approval · Karim Mansour
Approver
User · Karim MansourDelegated · by Karim MansourDelegatedSalma Farouk
TUZ9CTSJApprovalCompleted
Automatic rejectionTIME-3 · Automatic rejection · Karim Mansour
Approver
User · Karim MansourDelegated · by Karim MansourDelegatedSalma Farouk
Declined1
LY9TT5EEOpinionDeclined
Approach confirmation / Cancelled supplier replacementSUP-19 · Demo: Payment problem / Cancelled supplier replacement
Reviewer3 · Confirm the solution with the customer
User · Karim MansourDelegated · by Maya HaddadDelegatedSalma Farouk
Withdrawn7
AGSKL9XRFollow upWithdrawn
Demonstration · Follow up outstanding workSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
QBH526T3InquiryWithdrawn
Demonstration · Ask about progressSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
K2KBGCAYCancellingWithdrawn
Demonstration · Cancel ongoing workSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
32YWV2AGChangeWithdrawn
Demonstration · Request a work changeSUP-1 · Card payment declined at checkout for returning customers
User · Karim MansourManually assignedKarim Mansour
VJCSALENReviewWithdrawn
Layout check / Cancelled supplier replacementTSK-22 · Demo: Content update / Cancelled supplier replacement
Reviewer3 · Publish it
User · Karim MansourDelegated · by Nour AdelDelegatedSalma Farouk0/1
PDS3JX8DAssignmentWithdrawn
Defect reproduction / Cancelled supplier replacementSUP-25 · Demo: Application defect / Cancelled supplier replacement
Editor3 · Check the fix
User · Karim MansourDelegated · by Nour AdelDelegatedSalma Farouk
FDRFVQSJAssignmentWithdrawn
Expired taskTIME-1 · Try the controls · Karim Mansour
Reviewer1 · Timed review
User · Karim MansourDelegated · by Karim MansourDelegatedSalma Farouk