- Case type
- Ticket
- Priority
- High
- Phases
- 3
- Cases
- 9
A customer cannot pay, was charged wrongly, or waits for money back. Confirm the facts with the customer, then the approach. Owners review the phases with operations every quarter.
9 cases
| ID | Case | Assigned to | Phase · Assigned to | Operational role | Stage | Phase | Priority | Interventions | Correlated cases | Correlated documents | Roles | Due | Updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUP-15 | Demo: Payment problem / Alexandria branch opening | Salma Farouk | Salma Farouk | Initiator | New | 0/3 · Record the problem | Low | 2 open of 2 | — | — | InitiatorReviewer | 6 Oct | |
| SUP-16 | Demo: Payment problem / Warehouse stock reconciliation | Tariq Nasser | Karim Mansour | Editor | Investigating | 1/3 · Investigate the payment | Medium | 2 open of 2 | — | — | InitiatorReviewer | 7 Oct | |
| SUP-1 | Card payment declined at checkout for returning customers | Salma Farouk | Tariq Nasser | Editor | Investigating | 1/3 · Investigate the payment | Urgent | 5 open of 13 | — | — | — | 8 Oct | |
| SUP-17 | Demo: Payment problem / Cairo seasonal promotion | Karim Mansour | Maya Haddad | Releaser | Investigating | 2/3 · Confirm the solution with the customer | High | 2 open of 2 | — | — | InitiatorReviewer | 8 Oct | |
| SUP-2 | Invoice PDF shows the wrong tax rate for Egypt | Karim Mansour | Maya Haddad | Editor | Waiting on customer | 1/3 · Investigate the payment | High | 1 open of 1 | — | — | Initiator | Today | |
| SUP-20 | Demo: Payment problem / Urgent cold-chain exception | Nour Adel | Tariq Nasser | Releaser | Investigating | 2/3 · Confirm the solution with the customer | Urgent | 3 open of 3 | — | — | InitiatorReviewer | Tomorrow | |
| SUP-19 | Demo: Payment problem / Cancelled supplier replacement | Maya Haddad | Salma Farouk | Releaser | Triaged | 2/3 · Confirm the solution with the customer | Low | 0 open of 2 | — | — | InitiatorReviewer | Today | |
| SUP-18 | Demo: Payment problem / Completed October replenishment | Lina Saleh | Unassigned | - | Investigating | 3/3 | Medium | 0 open of 2 | — | — | InitiatorReviewer | Yesterday | |
| SUP-6 | Refund shown as pending for ten days | Salma Farouk | Unassigned | - | Solved | 3/3 | Medium | — | — | — | — | 7 Oct |