- Intervention type
- Review
- Operational role
- Reviewer
- Work case models
- CM-8 Refund request
- Interventions
- 7
- Intervention formflow
- FF-6 Review outcome
Review the refund against the policy and its limit before it is approved. Answer within one working day unless the request says otherwise.
7 interventions
| ID | Intervention | Stage | Assigned to | Operational role | Assignment | Case | Phase | Formflow | Due | Asked |
|---|---|---|---|---|---|---|---|---|---|---|
| YF3PSC87 | Refund review / Urgent cold-chain exception | Backlog | Salma Farouk | Reviewer | User · Karim MansourEscalated · by Karim MansourDelegatedEscalated, level 2 | REQ-26 Demo: Refund request / Urgent cold-chain exception | 3 · Approve the refund | FF-6 Review outcomeEditing | ||
| YDKXXLGC | Refund review / Cancelled supplier replacement | Withdrawn | Maya Haddad | Reviewer | User · Maya HaddadManually assigned · by Tariq Nasser | REQ-25 Demo: Refund request / Cancelled supplier replacement | 3 · Approve the refund | FF-6 Review outcomeArchived | — | |
| RT7P8AJC | Refund review / Completed October replenishment | Completed | Maya Haddad | Reviewer | User · Maya HaddadManually assigned · by Salma Farouk | REQ-24 Demo: Refund request / Completed October replenishment | — | FF-6 Review outcomeSubmitted | — | |
| 67K439TM | Refund review / Cairo seasonal promotion | Backlog | Team lead | Reviewer | Role · Team leadEscalated · rule “Team lead after two hours unanswered”Escalated, level 2 | REQ-23 Demo: Refund request / Cairo seasonal promotion | 1 · Submit the request | FF-6 Review outcomeEditing | ||
| XQFN5Z9X | Refund review / Warehouse stock reconciliation | Backlog | Team lead | Reviewer | Role · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2 | REQ-22 Demo: Refund request / Warehouse stock reconciliation | 2 · Check it against the policy | FF-6 Review outcomeEditing | ||
| LL9P56ET | Refund review / Alexandria branch opening | Backlog | Maya Haddad | Reviewer | User · Maya HaddadEscalated · rule “Back down when low priority” | REQ-21 Demo: Refund request / Alexandria branch opening | 1 · Submit the request | FF-6 Review outcomeEditing | ||
| 4ZZCM5SQ | Refund above the limit review | Backlog | Team lead | Reviewer | Role · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2 | REQ-1 Refund for a damaged shipment of 40 chairs | 2 · Check it against the policy | FF-6 Review outcomeEditing |