- Case type
- Request
- Priority
- High
- Steps
- 0
- Workflow
- Refund processing · ENG-16
- Cases
- 9
- Initiation formflow
- FF-1 Refund request
Money back to a customer, or an exception to the return policy. Reviewed against the policy, then approved. Owners review the phases with operations every quarter.
9 cases
| ID | Case | Assigned to | Step · Assigned to | Operational role | Stage | Step | Priority | Interventions | Correlated cases | Correlated documents | Roles | Due | Updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| REQ-21 | Demo: Refund request / Alexandria branch opening | Lina Saleh | Unassigned | - | Submitted | — | Low | 2 open of 2 | — | — | ApproverReviewer | 10 Oct | |
| REQ-22 | Demo: Refund request / Warehouse stock reconciliation | Maya Haddad | Unassigned | - | In review | — | Medium | 2 open of 2 | — | — | ApproverReviewer | 11 Oct | |
| REQ-1 | Refund for a damaged shipment of 40 chairs | Maya Haddad | Unassigned | - | In review | — | High | 2 open of 2 | — | — | Reviewer | 13 Oct | |
| REQ-23 | Demo: Refund request / Cairo seasonal promotion | Nour Adel | Unassigned | - | In review | — | High | 3 open of 3 | — | — | ApproverReviewer | 12 Oct | |
| REQ-26 | Demo: Refund request / Urgent cold-chain exception | Karim Mansour | Unassigned | - | In review | — | Urgent | 3 open of 3 | — | — | ApproverReviewer | 15 Oct | |
| REQ-25 | Demo: Refund request / Cancelled supplier replacement | Tariq Nasser | Unassigned | - | Assigned | — | Low | 0 open of 2 | — | — | ApproverReviewer | 14 Oct | |
| REQ-24 | Demo: Refund request / Completed October replenishment | Salma Farouk | Unassigned | - | Approved | — | Medium | 0 open of 2 | — | — | ApproverReviewer | 13 Oct | |
| REQ-5 | Refund of a duplicated subscription charge | Maya Haddad | Unassigned | - | Rejected | — | Medium | — | — | — | — | — | |
| REQ-4 | Exception to the 30 day return window | Tariq Nasser | Unassigned | - | Approved | — | Low | — | — | — | — | — |