Work EngineRoots Solutions
Administration

Connecting…

Human InterventionsDispatching InterventionsInformation requestinformation

Customer information request

IM-8
Intervention type
Information request
Operational role
Initiator
Work case models
CM-5 Payment problemCM-7 Order change
Interventions
13
Intervention formflow
FF-7 Information supplied

Ask the customer for the details the case cannot continue without. Answer within one working day unless the request says otherwise.

13 interventions

IDInterventionStageAssigned toOperational roleAssignmentCasePhaseFormflowDueAsked
V89EXZQUCustomer information request / Urgent cold-chain exceptionBacklogSalma FaroukInitiatorUser · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2SUP-32 Demo: Order change / Urgent cold-chain exception—FF-7 Information suppliedEditing
ECW4A4FGCustomer information request / Cancelled supplier replacementWithdrawnLina SalehInitiatorUser · Lina SalehManually assigned · by Salma FaroukSUP-31 Demo: Order change / Cancelled supplier replacement—FF-7 Information suppliedArchived—
2K9VBM7BCustomer information request / Completed October replenishmentCompletedLina SalehInitiatorUser · Lina SalehManually assigned · by Nour AdelSUP-30 Demo: Order change / Completed October replenishment—FF-7 Information suppliedSubmitted—
C95E6TF3Customer information request / Cairo seasonal promotionBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-29 Demo: Order change / Cairo seasonal promotion—FF-7 Information suppliedEditing
S2Y78CN8Customer information request / Warehouse stock reconciliationBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-28 Demo: Order change / Warehouse stock reconciliation2 · Change the orderFF-7 Information suppliedEditing
AP2TK2KXCustomer information request / Alexandria branch openingBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-27 Demo: Order change / Alexandria branch opening1 · Record the change asked forFF-7 Information suppliedEditing
TTF7E8GJCustomer information request / Urgent cold-chain exceptionBacklogSalma FaroukInitiatorUser · Karim MansourEscalated · by Nour AdelDelegatedEscalated, level 2SUP-20 Demo: Payment problem / Urgent cold-chain exception3 · Confirm the solution with the customerFF-7 Information suppliedEditing
QUD8C857Customer information request / Cancelled supplier replacementWithdrawnTariq NasserInitiatorUser · Tariq NasserManually assigned · by Maya HaddadSUP-19 Demo: Payment problem / Cancelled supplier replacement3 · Confirm the solution with the customerFF-7 Information suppliedArchived—
DYE6WPW4Customer information request / Completed October replenishmentCompletedTariq NasserInitiatorUser · Tariq NasserManually assigned · by Lina SalehSUP-18 Demo: Payment problem / Completed October replenishment—FF-7 Information suppliedSubmitted—
5GUVCB3ACustomer information request / Cairo seasonal promotionBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-17 Demo: Payment problem / Cairo seasonal promotion3 · Confirm the solution with the customerFF-7 Information suppliedEditing
J57XZX6JCustomer information request / Warehouse stock reconciliationBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-16 Demo: Payment problem / Warehouse stock reconciliation2 · Investigate the paymentFF-7 Information suppliedEditing
9DY3BH7CCustomer information request / Alexandria branch openingBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-15 Demo: Payment problem / Alexandria branch opening1 · Record the problemFF-7 Information suppliedEditing
2G8K9KHZInvoice numbers for the tax checkBacklogTeam leadInitiatorRole · Team leadEscalated · rule “Overdue intervention to the manager”Escalated, level 2SUP-2 Invoice PDF shows the wrong tax rate for Egypt2 · Investigate the paymentFF-7 Information suppliedEditing