| Support agent | REQ-21 Demo: Refund request / Alexandria branch opening | | Phase 1 of 4 | Submitted |
| Support agent | SUP-15 Demo: Payment problem / Alexandria branch opening | | Phase 1 of 3 | New |
| Support agent | SUP-16 Demo: Payment problem / Warehouse stock reconciliation | | Phase 2 of 3 | Investigating |
| Support agent | REQ-1 Refund for a damaged shipment of 40 chairs | | Phase 2 of 4 | In review |
| Support agent | REQ-22 Demo: Refund request / Warehouse stock reconciliation | | Phase 2 of 4 | In review |
| Support agent | SUP-1 Card payment declined at checkout for returning customers | | Phase 2 of 3 | Investigating |
| Support agent | SUP-17 Demo: Payment problem / Cairo seasonal promotion | | Phase 3 of 3 | Investigating |
| Support agent | SUP-2 Invoice PDF shows the wrong tax rate for Egypt | | Phase 2 of 3 | Waiting on customer |
| Support agent | REQ-23 Demo: Refund request / Cairo seasonal promotion | | Phase 1 of 4 | In review |
| Support agent | REQ-26 Demo: Refund request / Urgent cold-chain exception | | Phase 3 of 4 | In review |
| Support agent | REQ-25 Demo: Refund request / Cancelled supplier replacement | | Phase 3 of 4 | Assigned |
| Support agent | REQ-24 Demo: Refund request / Completed October replenishment | | All phases done | Approved |
| Support agent | SUP-20 Demo: Payment problem / Urgent cold-chain exception | | Phase 3 of 3 | Investigating |
| Support agent | SUP-19 Demo: Payment problem / Cancelled supplier replacement | | Phase 3 of 3 | Triaged |
| Support agent | SUP-18 Demo: Payment problem / Completed October replenishment | | All phases done | Investigating |
| Support agent | REQ-5 Refund of a duplicated subscription charge | | All phases done | Rejected |
| Support agent | REQ-4 Exception to the 30 day return window | | All phases done | Approved |
| Support agent | SUP-6 Refund shown as pending for ten days | | All phases done | Solved |