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Human InterventionsDispatching Interventions

Information request

information
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Interventions
9 open of 13

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Information request

Information request
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Missing information the case cannot continue without.
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IDModelIntervention typeOperational roleWork case modelsInterventions
IM-8Customer information requestInformation requestInitiatorCM-5 Payment problemCM-7 Order change13

13 interventions

IDInterventionTypeStageAssigned toOperational roleAssignmentCasePhaseFormflowDueAsked
V89EXZQUCustomer information request / Urgent cold-chain exceptionInformation requestBacklogSalma FaroukInitiatorUser · Karim MansourEscalated · by Tariq NasserDelegatedEscalated, level 2SUP-32 Demo: Order change / Urgent cold-chain exception—FF-7 Information suppliedEditing
ECW4A4FGCustomer information request / Cancelled supplier replacementInformation requestWithdrawnLina SalehInitiatorUser · Lina SalehManually assigned · by Salma FaroukSUP-31 Demo: Order change / Cancelled supplier replacement—FF-7 Information suppliedArchived—
2K9VBM7BCustomer information request / Completed October replenishmentInformation requestCompletedLina SalehInitiatorUser · Lina SalehManually assigned · by Nour AdelSUP-30 Demo: Order change / Completed October replenishment—FF-7 Information suppliedSubmitted—
C95E6TF3Customer information request / Cairo seasonal promotionInformation requestBacklogSalma FaroukInitiatorUser · Karim MansourDelegated · by Lina SalehDelegatedSUP-29 Demo: Order change / Cairo seasonal promotion—FF-7 Information suppliedEditing
S2Y78CN8Customer information request / Warehouse stock reconciliationInformation requestIn progressLina SalehInitiatorUser · Lina SalehManually assigned · by Lina SalehSUP-28 Demo: Order change / Warehouse stock reconciliation2 · Change the orderFF-7 Information suppliedEditing
AP2TK2KXCustomer information request / Alexandria branch openingInformation requestBacklogLina SalehInitiatorUser · Lina SalehManually assigned · by Karim MansourSUP-27 Demo: Order change / Alexandria branch opening1 · Record the change asked forFF-7 Information suppliedEditing
TTF7E8GJCustomer information request / Urgent cold-chain exceptionInformation requestBacklogSalma FaroukInitiatorUser · Karim MansourEscalated · by Nour AdelDelegatedEscalated, level 2SUP-20 Demo: Payment problem / Urgent cold-chain exception3 · Confirm the solution with the customerFF-7 Information suppliedEditing
QUD8C857Customer information request / Cancelled supplier replacementInformation requestWithdrawnTariq NasserInitiatorUser · Tariq NasserManually assigned · by Maya HaddadSUP-19 Demo: Payment problem / Cancelled supplier replacement3 · Confirm the solution with the customerFF-7 Information suppliedArchived—
DYE6WPW4Customer information request / Completed October replenishmentInformation requestCompletedTariq NasserInitiatorUser · Tariq NasserManually assigned · by Lina SalehSUP-18 Demo: Payment problem / Completed October replenishment—FF-7 Information suppliedSubmitted—
5GUVCB3ACustomer information request / Cairo seasonal promotionInformation requestBacklogSalma FaroukInitiatorUser · Karim MansourDelegated · by Tariq NasserDelegatedSUP-17 Demo: Payment problem / Cairo seasonal promotion3 · Confirm the solution with the customerFF-7 Information suppliedEditing
J57XZX6JCustomer information request / Warehouse stock reconciliationInformation requestIn progressTariq NasserInitiatorUser · Tariq NasserManually assigned · by Tariq NasserSUP-16 Demo: Payment problem / Warehouse stock reconciliation2 · Investigate the paymentFF-7 Information suppliedEditing
9DY3BH7CCustomer information request / Alexandria branch openingInformation requestBacklogTariq NasserInitiatorUser · Tariq NasserManually assigned · by Salma FaroukSUP-15 Demo: Payment problem / Alexandria branch opening1 · Record the problemFF-7 Information suppliedEditing
2G8K9KHZInvoice numbers for the tax checkInformation requestBacklogTariq NasserInitiatorUser · Tariq NasserManually assigned · by Karim MansourSUP-2 Invoice PDF shows the wrong tax rate for Egypt2 · Investigate the paymentFF-7 Information suppliedEditing