Manage
Settings
Task types
Each kind of case has its own workflow, fields and forms. A new one takes its workflow from an existing one.
Ticket SUP
Support workflow · 7 statuses · 4 fields · 2 forms
NewTriagedInvestigatingWaiting on customerSolvedDuplicateWill not fixOpen boardRequest REQ
Review workflow · 7 statuses · 4 fields · 2 forms
SubmittedAssignedIn reviewApprovedRejectedCanceledExpiredOpen boardTask TSK
Normal decision workflow · 7 statuses · 2 fields · 3 forms
BacklogAcceptedIn progressApprovedRejectedCanceledExpiredOpen boardTimed tasks TIME
Timed approval workflow · 3 statuses · 0 fields · 0 forms
Awaiting decisionApprovedRejectedOpen boardDocument control DOC
Document control request workflow · 4 statuses · 0 fields · 0 forms
Awaiting approvalCompletedRejectedCancelledOpen board
New task type
For example Incident, Purchase order or Onboarding.