Work case types

Requests

AZ9EHFF7

Review · version 144 cases

Someone asks for access, a purchase, a refund or an exception; a reviewer decides.

Backlog
Editing
Done
Canceled

Submitted

REQ-3Purchase

Purchase two test devices for the mobile team

One mid-range Android phone and one iPhone.

Maya Haddad15 Oct0/2

REQ-7Purchase

Daily Supplier Recommendations Release

Generates routine supplier recommendations for products that need replenishment during normal operations. The process evaluates the product’s usable stock position, open and incoming quantities, recent or forecast demand, supplier lead time, purchasing constraints such as MOQ and order multiples, and the required stock coverage. It determines whether a purchase is actually needed, calculates the recommended quantity, identifies exceptions, and then releases the recommendation according to the configured workflow and approval rules.

Maya HaddadTomorrow0/2

REQ-8Purchase

PO Release

Transforms releasable supplier recommendations into purchase orders. The process groups requirements by supplier where appropriate, applies supplier MOQ and minimum order value, purchasing multiples, price and currency information, delivery dates, duplicate-order checks and approval limits. It produces a purchase order ready for release while retaining any exceptions that require human review.

Karim Mansour11 Oct0/2

REQ-9Access

Demo: Daily Supplier Recommendations Release / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim Mansour6 Oct0/2

REQ-15Access

Demo: PO Release / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina Saleh6 Oct0/2

REQ-21Access

Demo: Refund request / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina Saleh6 Oct0/2

REQ-27Access

Demo: Access request / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya Haddad6 Oct0/2

REQ-33Access

Demo: Purchase request / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour Adel6 Oct0/2

REQ-39Access

Demo: Customer order delivery / Alexandria branch opening

Coastal Fresh Markets: Alexandria branch opening. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma Farouk6 Oct0/2

Under review

Assigned

REQ-2Access

Access to the production analytics dashboard

Needed for the monthly retention report.

Karim Mansour12 Oct0/2

REQ-13Access

Demo: Daily Supplier Recommendations Release / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma Farouk10 Oct0/2

REQ-19Access

Demo: PO Release / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq Nasser10 Oct0/2

REQ-25Access

Demo: Refund request / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq Nasser10 Oct0/2

REQ-31Access

Demo: Access request / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim Mansour10 Oct0/2

REQ-37Access

Demo: Purchase request / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina Saleh10 Oct0/2

REQ-43Access

Demo: Customer order delivery / Cancelled supplier replacement

Harbor Logistics: Cancelled supplier replacement. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya Haddad10 Oct0/2

In review

REQ-1Refund

Refund for a damaged shipment of 40 chairs

The pallet arrived crushed; photos attached by the customer.

Maya HaddadTomorrow1/2

REQ-10Purchase

Demo: Daily Supplier Recommendations Release / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina SalehYesterday0/2

REQ-11Refund

Demo: Daily Supplier Recommendations Release / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya HaddadToday0/2

REQ-14Purchase

Demo: Daily Supplier Recommendations Release / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq Nasser11 Oct0/2

REQ-16Purchase

Demo: PO Release / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya HaddadYesterday0/2

REQ-17Refund

Demo: PO Release / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour AdelToday0/2

REQ-20Purchase

Demo: PO Release / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim Mansour11 Oct0/2

REQ-22Purchase

Demo: Refund request / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya HaddadYesterday0/2

REQ-23Refund

Demo: Refund request / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour AdelToday0/2

REQ-26Purchase

Demo: Refund request / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim Mansour11 Oct0/2

REQ-28Purchase

Demo: Access request / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour AdelYesterday0/2

REQ-29Refund

Demo: Access request / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma FaroukToday0/2

REQ-32Purchase

Demo: Access request / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina Saleh11 Oct0/2

REQ-34Purchase

Demo: Purchase request / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma FaroukYesterday0/2

REQ-35Refund

Demo: Purchase request / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq NasserToday0/2

REQ-38Purchase

Demo: Purchase request / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Maya Haddad11 Oct0/2

REQ-40Purchase

Demo: Customer order delivery / Warehouse stock reconciliation

Delta Distribution: Warehouse stock reconciliation. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq NasserYesterday0/2

REQ-41Refund

Demo: Customer order delivery / Cairo seasonal promotion

Cairo Retail Group: Cairo seasonal promotion. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim MansourToday0/2

REQ-44Purchase

Demo: Customer order delivery / Urgent cold-chain exception

Upper Egypt Foods: Urgent cold-chain exception. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour Adel11 Oct0/2

Decided

Approved

REQ-4Exception

Exception to the 30 day return window

The customer was abroad and could not return the item in time.

Tariq Nasser2/2

REQ-12Exception

Demo: Daily Supplier Recommendations Release / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Nour AdelTomorrow2/2

REQ-18Exception

Demo: PO Release / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma FaroukTomorrow2/2

REQ-24Exception

Demo: Refund request / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Salma FaroukTomorrow2/2

REQ-30Exception

Demo: Access request / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Tariq NasserTomorrow2/2

REQ-36Exception

Demo: Purchase request / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Karim MansourTomorrow2/2

REQ-42Exception

Demo: Customer order delivery / Completed October replenishment

Nile Fresh Markets: Completed October replenishment. Includes supporting evidence, operational handoffs and a recorded decision trail.

Lina SalehTomorrow2/2

Rejected

REQ-5Refund

Refund of a duplicated subscription charge

Charged twice in September.

Maya Haddad2/2

Canceled

REQ-6Access

Temporary administrator rights for the migration weekend

For the database move on 11 October.

Tariq Nasser0/2

Expired

No cases