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Business Analysis

Elicitation

Planned
1
Held, to confirm
1
Confirmed
8
Canceled
0

Every elicitation activity of every process: planned, held and confirmed.

IDTitleTechniqueProcessHeld on / Planned forParticipantsRequirements elicited
EL-10Observe the support desk for a dayObservationBP-5 Customer support21 Oct 20262Planned
EL-5Customer satisfaction survey, Q3Survey or questionnaireBP-3 Refund management5 Oct 20262REQ-14Confirmed
EL-7Supplier focus groupFocus groupBP-4 Procure to pay2 Oct 20262REQ-7Confirmed
EL-4Service review workshopRequirements workshopBP-3 Refund management28 Sept 20263REQ-2REQ-15Confirmed
EL-8Ticket triage workshopRequirements workshopBP-5 Customer support22 Sept 20262REQ-10Held, to confirm
EL-2Observe the dispatch desk and two delivery roundsObservationBP-2 Order to delivery16 Sept 20262REQ-5REQ-18Confirmed
EL-6Read the procurement policy PRC-02Document analysisBP-4 Procure to pay10 Sept 20261REQ-4REQ-13Confirmed
EL-3Read finance policy FIN-07Regulation or policyBP-3 Refund management2 Sept 20261REQ-1Confirmed
EL-1Interview the audit owner and the IT service deskInterviewBP-1 Access management19 Aug 20262REQ-3Confirmed
EL-9Agent experience surveySurvey or questionnaireBP-5 Customer support11 Aug 20261REQ-6Confirmed