- Stage
- 5Validate & Prioritize Requirements
- Stage checks
- 0 of 2 checks met
- Process owner
- Karim Mansour
- Gaps
- 15
Refund customers fairly and quickly, under the control Finance requires for large amounts.
- 1 ✓Understand the Business Need
- 2 ✓Identify Stakeholders
- 3 ✓Elicit Requirements
- 4 ✓Analyze & Model Requirements
- 5Validate & Prioritize Requirements
Validate and prioritize: score value, effort and risk; the stakeholders approve what must be built. The owner then signs the analysis off.
To leave “Validate & Prioritize Requirements”Current stage
- Every requirement is scored for value, effort and risk.
- Every must requirement is approved.
- Purpose
- Refund customers fairly and quickly, under the control Finance requires for large amounts.
- Starts when
- A customer asks for a refund.
- Ends with
- The refund is paid, or refused with a reason, and the requester knows.
- In scope
- Refund requests, their check against the order, approval, payment and the requester’s information.
- Out of scope
- Chargebacks initiated by the card issuer.
- Process owner
- Karim Mansour
The solution elements that realize the process: case models, workflows, interventions, forms, documents, engine models, AI flows, sheets, reports and platform services. One process spans many.
Case modelCase modelCM-8Refund request
Form flowForm flowFF-1Refund request
Engine modelEngine modelLM-44Validate order inputsEngine modelDM-34Find order by number · Customer databaseEngine modelSM-23Get transaction status · Refund gateway
Notification modelNotification modelNM-1Case update
AI agent flowAI agent flowAF-4Large refund decision review
Interface modelInterface modelRM-7Refund exposure by priority