Business Analysis
Business Processes
- Business Processes
- 7
- Gaps
- 52
A business process is analysed before it is built: the need it answers, who has a stake in it, what they require, how it will work and what realizes it, validated and prioritized. A process spans many cases, interventions, workflows, documents and services.
Processes are analysed by business analysts.
| ID | Name | Stage | Stage checks | Realization | Gaps | Process owner | Updated |
|---|---|---|---|---|---|---|---|
| BP-1 | Access managementGive people the access to business systems their work needs, approved by those accountable, and take it away when it is no longer needed. | 5Validate & Prioritize Requirements✓ | 2 of 2 checks met | 1 · 5 · 1 · 1 · 6 | 3 | Maya Haddad | 14 Oct 2026 |
| BP-2 | Order to deliveryDeliver customer orders on time and settle each delivery with proof the customer received it. | 5Validate & Prioritize Requirements✓ | 2 of 2 checks met | 1 · 4 · 1 · 2 · 5 | 2 | Tariq Nasser | 14 Oct 2026 |
| BP-3 | Refund managementRefund customers fairly and quickly, under the control Finance requires for large amounts. | 5Validate & Prioritize Requirements | 0 of 2 checks met | 2 · 5 · 3 · 4 · 18 | 15 | Karim Mansour | 14 Oct 2026 |
| BP-4 | Procure to payBuy what the business needs at the agreed price, under dual control for large commitments, and pay for what was received. | 4Analyze & Model Requirements | 4 of 5 checks met | 2 · 5 · 2 · 7 · 19 | 8 | Karim Mansour | 14 Oct 2026 |
| BP-5 | Customer supportAnswer customers quickly and right the first time, with urgent problems seen first. | 3Elicit Requirements | 1 of 2 checks met | 1 · 5 · 3 · 5 · 12 | 6 | Maya Haddad | 14 Oct 2026 |
| BP-6 | Engineering changeChange products and designs safely: every change reviewed, approved and traceable. | 2Identify Stakeholders | 2 of 3 checks met | 1 · 3 · 0 · 1 · 4 | 2 | Maya Haddad | 14 Oct 2026 |
| BP-7 | Work Engine platform servicesThe services every process of the Work Engine runs on: storage, events, await objects, informing, the engines and the workflow engine. | 1Understand the Business Need | 2 of 3 checks met | 1 · 0 · 0 · 0 · 16 | 16 | Karim Mansour | 14 Oct 2026 |