| Process workflowWF-1Refund processing | In no process | REQ-1 |
| Process workflowWF-2Ticket triage | BP-5 Customer support | REQ-10 |
| Process workflowWF-3Daily Supplier Recommendations Release workflow | BP-3 Refund management | REQ-15 |
| Process workflowWF-4PO Release workflow | In no process | Built without a requirement |
| Process workflowWF-5Receiving Analysis workflow | BP-4 Procure to pay | REQ-7 |
| Process workflowWF-6Item Discrepancy Notice workflow | In no process | REQ-8 |
| Process workflowWF-7Payment problem workflow | In no process | Built without a requirement |
| Process workflowWF-8Application defect workflow | In no process | Built without a requirement |
| Process workflowWF-9Order change workflow | In no process | Built without a requirement |
| Process workflowWF-10Access request workflow | In no process | Built without a requirement |
| Process workflowWF-11Purchase request workflow | In no process | Built without a requirement |
| Process workflowWF-12Customer order delivery workflow | BP-1 Access management | REQ-3 |
| Process workflowWF-13Content update workflow | BP-4 Procure to pay | REQ-4 |
| Process workflowWF-14Engineering change workflow | BP-2 Order to delivery | REQ-5 |
| Process workflowWF-15Design review workflow | In no process | Built without a requirement |
| Process workflowWF-16Timed task workflow | BP-6 Engineering change | REQ-19 |
| Process workflowWF-17Large refund supervision | BP-6 Engineering change | Built without a requirement |
| Case typedocument-controlDocument control | In no process | Built without a requirement |
| Case typerequestRequest | In no process | Built without a requirement |
| Case typesupport-ticketTicket | BP-5 Customer support | REQ-6 |
| Case typetaskTask | In no process | Built without a requirement |
| Case typetiming-demoTimed tasks | In no process | Built without a requirement |
| Case modelCM-1Daily Supplier Recommendations Release | BP-4 Procure to pay | REQ-7 |
| Case modelCM-2PO Release | BP-4 Procure to pay | REQ-8 |
| Case modelCM-3Receiving Analysis | BP-4 Procure to pay | Built without a requirement |
| Case modelCM-4Item Discrepancy Notice | BP-4 Procure to pay | REQ-9 |
| Case modelCM-5Payment problem | In no process | Built without a requirement |
| Case modelCM-6Application defect | In no process | Built without a requirement |
| Case modelCM-7Order change | In no process | Built without a requirement |
| Case modelCM-8Refund request | BP-3 Refund management | REQ-14 |
| Case modelCM-9Access request | BP-1 Access management | REQ-3 |
| Case modelCM-10Purchase request | BP-4 Procure to pay | REQ-4 |
| Case modelCM-11Customer order delivery | BP-2 Order to delivery | REQ-5REQ-18 |
| Case modelCM-12Content update | In no process | Built without a requirement |
| Case modelCM-13Engineering change | BP-6 Engineering change | REQ-19 |
| Case modelCM-14Design review | BP-6 Engineering change | Built without a requirement |
| Case modelCM-15Timed task | BP-5 Customer support | REQ-20 |
| Case modelCM-16Document control request | In no process | Built without a requirement |
| Case user flowCM-1Daily Supplier Recommendations Release | In no process | REQ-7 |
| Case user flowCM-5Payment problem | In no process | Built without a requirement |
| Case user flowCM-10Purchase request | In no process | Built without a requirement |
| Case user flowCM-11Customer order delivery | In no process | Built without a requirement |
| Case user flowCM-12Content update | In no process | Built without a requirement |
| Intervention modelIM-1Daily supplier recommendation review | In no process | Built without a requirement |
| Intervention modelIM-2Daily supplier recommendation approval | In no process | Built without a requirement |
| Intervention modelIM-3Daily supplier recommendation exception review | In no process | Built without a requirement |
| Intervention modelIM-4Purchase order review | In no process | Built without a requirement |
| Intervention modelIM-5Purchase order release | In no process | Built without a requirement |
| Intervention modelIM-6Receiving analysis review | In no process | Built without a requirement |
| Intervention modelIM-7Item discrepancy review | BP-4 Procure to pay | REQ-9 |
| Intervention modelIM-8Customer information request | In no process | Built without a requirement |
| Intervention modelIM-9Defect reproduction | In no process | Built without a requirement |
| Intervention modelIM-10Known issue check | In no process | Built without a requirement |
| Intervention modelIM-11Approach confirmation | In no process | Built without a requirement |
| Intervention modelIM-12Access approval | BP-1 Access management | REQ-3 |
| Intervention modelIM-13Refund review | BP-3 Refund management | Built without a requirement |
| Intervention modelIM-14Refund approval | BP-3 Refund management | REQ-12 |
| Intervention modelIM-15Purchase approval | BP-4 Procure to pay | REQ-4 |
| Intervention modelIM-16Layout check | In no process | Built without a requirement |
| Intervention modelIM-17Design opinion | In no process | Built without a requirement |
| Intervention modelIM-18Cancel ongoing work | In no process | Built without a requirement |
| Intervention modelIM-19Ask about progress | In no process | Built without a requirement |
| Intervention modelIM-20Follow up outstanding work | In no process | Built without a requirement |
| Intervention modelIM-21Request a work change | In no process | Built without a requirement |
| Intervention modelIM-22Manual approval | In no process | Built without a requirement |
| Intervention modelIM-23Paused work | In no process | Built without a requirement |
| Intervention modelIM-24Overdue review | In no process | Built without a requirement |
| Intervention modelIM-25Expired task | In no process | Built without a requirement |
| Intervention modelIM-26Live timeout | In no process | Built without a requirement |
| Intervention modelIM-27Automatic approval | In no process | Built without a requirement |
| Intervention modelIM-28Automatic rejection | In no process | Built without a requirement |
| Form flowFF-1Refund request | BP-3 Refund management | Built without a requirement |
| Form flowFF-2Access request | BP-1 Access management | Built without a requirement |
| Form flowFF-3Purchase request | BP-4 Procure to pay | REQ-13 |
| Form flowFF-4Supplier recommendation run | In no process | Built without a requirement |
| Form flowFF-5Approval decision | In no process | Built without a requirement |
| Form flowFF-6Review outcome | In no process | Built without a requirement |
| Form flowFF-7Information supplied | In no process | Built without a requirement |
| Form flowFF-8Release confirmation | In no process | Built without a requirement |
| Document modelDM-1Replenishment quotation | In no process | Built without a requirement |
| Document modelDM-2Tax invoice, net 30 | BP-4 Procure to pay | Built without a requirement |
| Document modelDM-3Branch supply quotation | In no process | Built without a requirement |
| Document modelDM-4Distribution service invoice | In no process | Built without a requirement |
| Document modelDM-5Branch supply order | In no process | Built without a requirement |
| Notification modelNM-1Case update | BP-3 Refund management | Built without a requirement |
| Notification modelNM-2Comment posted | In no process | Built without a requirement |
| Notification modelNM-3Form submitted | In no process | Built without a requirement |
| Notification modelNM-4Assignment changed | In no process | Built without a requirement |
| Notification modelNM-5Case assigned | In no process | Built without a requirement |
| Notification modelNM-6Review requested | In no process | Built without a requirement |
| Notification modelNM-7Decision requested | In no process | Built without a requirement |
| Notification modelNM-8High priority case | In no process | Built without a requirement |
| Notification modelNM-9Delivery issue | BP-2 Order to delivery | REQ-5 |
| Notification modelNM-10Assignment withdrawn | In no process | Built without a requirement |
| Notification modelNM-11Duplicate alert | In no process | Built without a requirement |
| Notification modelNM-12Request withdrawn | In no process | Built without a requirement |
| Notification modelNM-13Due date approaching | In no process | Built without a requirement |
| Notification modelNM-14Review deadline | In no process | Built without a requirement |
| Notification modelNM-15Follow-up needed | In no process | Built without a requirement |
| Notification modelNM-16Response overdue | In no process | REQ-20 |
| Notification modelNM-17Phase completed | In no process | Built without a requirement |
| Notification modelNM-18Review completed | In no process | Built without a requirement |
| Notification modelNM-19Form viewed | In no process | Built without a requirement |
| Notification modelNM-20Case resolved | In no process | Built without a requirement |
| Engine modelCM-51Calculate an amount | In no process | Built without a requirement |
| Engine modelCM-52Build a reference | In no process | Built without a requirement |
| Engine modelCM-53Validate an email address | In no process | Built without a requirement |
| Engine modelCM-54Echo | In no process | Built without a requirement |
| Engine modelDM-31Find order by number · Orders database | In no process | Built without a requirement |
| Engine modelDM-32Read previous refunds · Orders database | In no process | Built without a requirement |
| Engine modelDM-33Record refund request · Orders database | In no process | Built without a requirement |
| Engine modelDM-34Find order by number · Customer database | BP-3 Refund management | Built without a requirement |
| Engine modelDM-35Read previous refunds · Customer database | In no process | Built without a requirement |
| Engine modelDM-36Record refund request · Customer database | In no process | Built without a requirement |
| Engine modelDM-37Read refundable balance · Finance database | In no process | Built without a requirement |
| Engine modelDM-38Get invoice details · Finance database | In no process | Built without a requirement |
| Engine modelDM-39Record approved refund · Finance database | In no process | Built without a requirement |
| Engine modelDM-40Read refundable balance · Inventory database | In no process | Built without a requirement |
| Engine modelDM-41Get invoice details · Inventory database | In no process | Built without a requirement |
| Engine modelDM-42Record approved refund · Inventory database | In no process | Built without a requirement |
| Engine modelLM-43Calculate refundable amount | In no process | Built without a requirement |
| Engine modelLM-44Validate order inputs | BP-3 Refund management | Built without a requirement |
| Engine modelLM-45Classify refund request | In no process | Built without a requirement |
| Engine modelLM-46Build decision explanation | In no process | Built without a requirement |
| Engine modelLM-47Calculate refundable amount | In no process | Built without a requirement |
| Engine modelLM-48Normalize customer details | In no process | Built without a requirement |
| Engine modelLM-49Choose approval route | In no process | Built without a requirement |
| Engine modelLM-50Map service response | In no process | Built without a requirement |
| Engine modelSM-1Publish approved order · Business records | In no process | Built without a requirement |
| Engine modelSM-2Synchronize customer record · Business records | In no process | Built without a requirement |
| Engine modelSM-3Publish case summary · Business records | In no process | Built without a requirement |
| Engine modelSM-4Publish approved order · Document publishing | In no process | Built without a requirement |
| Engine modelSM-5Synchronize customer record · Document publishing | In no process | Built without a requirement |
| Engine modelSM-6Publish case summary · Document publishing | In no process | Built without a requirement |
| Engine modelSM-7Look up exchange rate · Exchange rates | In no process | Built without a requirement |
| Engine modelSM-8Get current information · Exchange rates | In no process | Built without a requirement |
| Engine modelSM-9Retrieve historical information · Exchange rates | In no process | Built without a requirement |
| Engine modelSM-10Get current weather · Weather service | In no process | Built without a requirement |
| Engine modelSM-11Get weather forecast · Weather service | In no process | Built without a requirement |
| Engine modelSM-12Get weather alerts · Weather service | In no process | Built without a requirement |
| Engine modelSM-13Explain refund decision · OpenAI | In no process | Built without a requirement |
| Engine modelSM-14Extract document fields · OpenAI | In no process | Built without a requirement |
| Engine modelSM-15Assess content suitability · OpenAI | In no process | Built without a requirement |
| Engine modelSM-16Explain refund decision · AI document service | In no process | Built without a requirement |
| Engine modelSM-17Extract document fields · AI document service | In no process | Built without a requirement |
| Engine modelSM-18Assess content suitability · AI document service | In no process | Built without a requirement |
| Engine modelSM-19Create refund · Payment gateway | In no process | Built without a requirement |
| Engine modelSM-20Get transaction status · Payment gateway | In no process | Built without a requirement |
| Engine modelSM-21Reconcile payment outcome · Payment gateway | In no process | Built without a requirement |
| Engine modelSM-22Create refund · Refund gateway | In no process | Built without a requirement |
| Engine modelSM-23Get transaction status · Refund gateway | BP-3 Refund management | Built without a requirement |
| Engine modelSM-24Reconcile payment outcome · Refund gateway | In no process | Built without a requirement |
| Engine modelSM-25Send confirmation · Gmail | In no process | Built without a requirement |
| Engine modelSM-26Send action reminder · Gmail | In no process | Built without a requirement |
| Engine modelSM-27Get delivery outcome · Gmail | In no process | Built without a requirement |
| Engine modelSM-28Send confirmation · SMS channel | In no process | Built without a requirement |
| Engine modelSM-29Send action reminder · SMS channel | In no process | Built without a requirement |
| Engine modelSM-30Get delivery outcome · SMS channel | In no process | Built without a requirement |
| AI agent flowAF-1Refund routing assistant | In no process | Built without a requirement |
| AI agent flowAF-2Support triage orchestration | In no process | Built without a requirement |
| AI agent flowAF-3Operations handoff | In no process | Built without a requirement |
| AI agent flowAF-4Large refund decision review | BP-3 Refund management | Built without a requirement |
| AI agent flowAF-5Warranty claim assistant | In no process | Built without a requirement |
| AI agent flowAF-6Ticket priority triage | BP-5 Customer support | REQ-10 |
| AI agent flowAF-7Order exception handling | In no process | Built without a requirement |
| AI agent flowAF-8Credit limit decision review | In no process | Built without a requirement |
| Sheet modelSM-1Price list | BP-4 Procure to pay | REQ-11 |
| Sheet modelSM-2Stock count | BP-4 Procure to pay | REQ-9 |
| Master data tableMD-1ISO 4217 Active Currencies | BP-4 Procure to pay | Built without a requirement |
| Master data tableMD-2ISO 3166-1 Countries — Operating Footprint | In no process | Built without a requirement |
| Master data tableMD-3FATF High-Risk Jurisdictions | In no process | Built without a requirement |
| Master data tableMD-4Customer Interaction Channels | BP-5 Customer support | Built without a requirement |
| Master data tableMD-5UN/ECE Recommendation 20 Units of Measure | In no process | Built without a requirement |
| Master data tableMD-6Supported Service Languages | In no process | Built without a requirement |
| Master data tableMD-7Roots Holding — Organizational Hierarchy | BP-5 Customer support | Built without a requirement |
| Master data tableMD-8Roots Gulf — Organizational Hierarchy | In no process | Built without a requirement |
| Master data tableMD-9Branch Network — Egypt | In no process | Built without a requirement |
| Master data tableMD-10Branch Network — GCC | In no process | Built without a requirement |
| Master data tableMD-11Retail Service Offerings 2026 | BP-3 Refund management | Built without a requirement |
| Master data tableMD-12Corporate Service Offerings 2026 | In no process | Built without a requirement |
| Master data tableMD-13Customer Complaint Taxonomy | BP-5 Customer support | Built without a requirement |
| Master data tableMD-14Operational Risk Event Types (Basel II) | In no process | Built without a requirement |
| Master data tableMD-15Organization Customers — Egypt | BP-5 Customer support | Built without a requirement |
| Master data tableMD-16Organization Customers — GCC | In no process | Built without a requirement |
| Master data tableMD-17Retail Customer Golden Records | BP-5 Customer support | Built without a requirement |
| Master data tableMD-18Approved Supplier List | BP-4 Procure to pay | Built without a requirement |
| Master data tableMD-19Supplier Onboarding Pipeline | In no process | Built without a requirement |
| Master data tableMD-20Group Chart of Accounts (IFRS) | BP-3 Refund managementBP-4 Procure to pay | Built without a requirement |
| Master data tableMD-21VAT Codes — Egypt | BP-4 Procure to pay | Built without a requirement |
| Master data tableMD-22VAT Codes — Saudi Arabia | In no process | Built without a requirement |
| Master data tableMD-23Approval Thresholds FY2025 | In no process | Built without a requirement |
| Master data tableMD-24Approval Thresholds FY2026 | BP-3 Refund management | Built without a requirement |
| Master data tableMD-25Service Level Targets FY2026 | BP-3 Refund managementBP-5 Customer support | Built without a requirement |
| Master data tableMD-26Public Holidays — Egypt 2026–2027 | In no process | Built without a requirement |
| Master data tableMD-27Public Holidays — Saudi Arabia 2026–2027 | In no process | Built without a requirement |
| Master data tableMD-28Public Holidays — UAE 2026–2027 | In no process | Built without a requirement |
| Interface modelDBM-1Service health overview | In no process | Built without a requirement |
| Interface modelDBM-2Live intervention queue | In no process | Built without a requirement |
| Interface modelDBM-3Automation monitor | In no process | Built without a requirement |
| Interface modelDBM-4Team workload balance | BP-5 Customer support | REQ-17 |
| Interface modelDBM-5Case explorer | BP-5 Customer support | REQ-6 |
| Interface modelGM-1Stock count sheet | In no process | Built without a requirement |
| Interface modelGM-2Quarterly budget plan | In no process | Built without a requirement |
| Interface modelGM-3Refund reconciliation | In no process | Built without a requirement |
| Interface modelGM-4Service price list | In no process | REQ-11 |
| Interface modelRM-1Open cases by status | In no process | Built without a requirement |
| Interface modelRM-2Intervention queue by assignee | In no process | Built without a requirement |
| Interface modelRM-3Monthly case intake | In no process | Built without a requirement |
| Interface modelRM-4Case volume by model | In no process | Built without a requirement |
| Interface modelRM-5Intervention outcomes audit | In no process | REQ-12 |
| Interface modelRM-6Automation run audit | In no process | Built without a requirement |
| Interface modelRM-7Refund exposure by priority | BP-3 Refund management | REQ-15 |
| Interface modelRM-8AI-assisted handling by model | In no process | Built without a requirement |
| Platform serviceai-agentsAI agents service | BP-7 Work Engine platform services | Built without a requirement |
| Platform serviceapi-invokerAPI invoker | BP-7 Work Engine platform services | Built without a requirement |
| Platform serviceawaitAwait service | BP-1 Access managementBP-3 Refund managementBP-7 Work Engine platform services | Built without a requirement |
| Platform servicebusiness-documentsBusiness documents service | BP-4 Procure to payBP-7 Work Engine platform services | Built without a requirement |
| Platform servicecode-executionCode execution service | BP-7 Work Engine platform services | Built without a requirement |
| Platform servicecustom-servicesCustom service engine | BP-7 Work Engine platform services | Built without a requirement |
| Platform serviceeventsEvent service | BP-2 Order to deliveryBP-7 Work Engine platform services | Built without a requirement |
| Platform serviceinformingInforming service | BP-1 Access managementBP-3 Refund managementBP-7 Work Engine platform services | Built without a requirement |
| Platform serviceinterfaceInterface service | BP-7 Work Engine platform services | Built without a requirement |
| Platform servicemaster-dataMaster data service | BP-3 Refund managementBP-7 Work Engine platform services | Built without a requirement |
| Platform servicerules-engineRules engine | BP-7 Work Engine platform services | Built without a requirement |
| Platform servicesheetsWork sheet service | BP-4 Procure to payBP-7 Work Engine platform services | Built without a requirement |
| Platform servicestorageStorage service | BP-2 Order to deliveryBP-7 Work Engine platform services | Built without a requirement |
| Platform servicework-case-managementWork case management service | BP-7 Work Engine platform services | Built without a requirement |
| Platform servicework-engine-applicationWork Engine application | BP-7 Work Engine platform services | Built without a requirement |
| Platform serviceworkflow-engineWorkflow engine | BP-7 Work Engine platform services | Built without a requirement |