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Business Requirements

Requirements
20
Needs review
1

The business requirements of every process, managed through their life cycle: elicitation, analysis, verification, approval, implementation and validation. Once approved, a requirement is baselined and changes only through an approved change request.

Requirements are written and analysed by business analysts.

RequirementTitleBusiness processClassificationPriorityStatusRevisionBusiness ownerTrace linksStandingLast updated
REQ-1Refunds above the approval limit require Finance approvalBP-3Business ruleMust haveImplementedr1 · Baseline r1Karim Mansour1Current14 Oct 2026
REQ-2Notify the requester when a refund decision is madeBP-3Functional requirementShould haveIn analysisr1Maya Haddad0Not traced14 Oct 2026
REQ-3Access requests are approved by the requester's line managerBP-1Functional requirementMust haveValidatedr2 · Baseline r2Maya Haddad3Current14 Oct 2026
REQ-4Purchase requests above 50,000 EGP need two approvalsBP-4Business ruleMust haveImplementedr1 · Baseline r1Karim Mansour3Change request open14 Oct 2026
REQ-5Deliveries are confirmed by the recipient's signatureBP-2Functional requirementShould haveValidatedr1 · Baseline r1Tariq Nasser3Current14 Oct 2026
REQ-6The case board opens within two secondsBP-5Non-functional requirementMust haveValidatedr1 · Baseline r1Maya Haddad2Current14 Oct 2026
REQ-7Suppliers see the status of their daily recommendationsBP-4Stakeholder requirementShould haveApprovedr1 · Baseline r1Tariq Nasser3Current14 Oct 2026
REQ-8Open purchase orders are migrated with their release statusBP-4Transition requirementMust haveApprovedr1 · Baseline r1Karim Mansour2Current14 Oct 2026
REQ-9Discrepancies above 2% are reviewed before stock is postedBP-4Business ruleMust havePending approvalr1Maya Haddad3Current14 Oct 2026
REQ-10AI triage suggests a priority for new ticketsBP-5Functional requirementCould havePending approvalr1Salma Farouk2Current14 Oct 2026
REQ-11Price list changes take effect on a stated dateBP-4Functional requirementShould haveIn verificationr1Karim Mansour2Current14 Oct 2026
REQ-12Approval decisions are kept for seven yearsBP-4Non-functional requirementMust haveIn verificationr1Maya Haddad2Current14 Oct 2026
REQ-13Show the approval threshold on the purchase request formBP-4Functional requirementShould haveIn analysisr1Karim Mansour1Current14 Oct 2026
REQ-14Requesters can follow a refund's progressBP-3Stakeholder requirementCould haveIn analysisr1Salma Farouk1Current14 Oct 2026
REQ-15Refunds are decided within two working days on averageBP-3Business requirementMust haveIn analysisr1Karim Mansour2Current14 Oct 2026
REQ-16Warn the agent when a similar case is already openBP-5Functional requirementCould haveDraftr1—0Current14 Oct 2026
REQ-17Dashboards are readable on a phoneBP-5Non-functional requirementShould haveDraftr1Maya Haddad1Current14 Oct 2026
REQ-18Customers book a delivery slot themselvesBP-2Functional requirementWon’t have this timeDeferredr1Tariq Nasser1Current14 Oct 2026
REQ-19Urgent engineering changes skip the design reviewBP-6Business ruleCould haveRejectedr1Maya Haddad2Current14 Oct 2026
REQ-20Overdue timed tasks are escalated by e-mailBP-5Functional requirementShould haveRetiredr1 · Baseline r1Tariq Nasser2Current14 Oct 2026