Development Manager
Change Requests
- Submitted
- 1
- Assessed
- 0
- Approved
- 0
- Scheduled
- 1
- Implemented
- 1
Requests for change (RFC) to what is built or baselined. Standard changes are pre-approved; normal changes are assessed and decided by the change advisory board; emergency changes go to the board at once. Each is scheduled into a release, implemented and closed after a post-implementation review.
| Title | Change type | Risk rating | Requested by | Release | Raised | |
|---|---|---|---|---|---|---|
| RFC-5 Let support agents merge duplicate tickets | Normal | Medium | Nour Adel | — | 15 Oct 2026 | Draft |
| RFC-4 Retire the e-mail route for access requestsREQ-3 Access requests are approved by the requester's line manager | Normal | Medium | Lina Saleh | — | 15 Oct 2026 | Submitted |
| RFC-3 Stop refund notifications going to the previous customer of a case | Emergency | High | Salma Farouk | — | 15 Oct 2026 | Implemented |
| RFC-2 Raise the refund approval limit to 10,000 EGPREQ-1 Refunds above the approval limit require Finance approval | Normal | Medium | Maya Haddad | Procurement 1.1.0 | 15 Oct 2026 | Scheduled |
| RFC-1 Add “Pending supplier” to the purchase request statusesCM-1 Daily Supplier Recommendations Release | Standard | Low | Tariq Nasser | Access and refunds 1.0.0 | 15 Oct 2026 | Closed |