- Stage
- 1Understand the Business Need
- Stage checks
- 3 of 3 checks met
- Process owner
- Karim Mansour
- Gaps
- 0
Restore shelf availability when the ERP shows stock that customers cannot find, with a structured physical search before anyone touches the balance.
- 1Understand the Business Need
- 2Identify Stakeholders
- 3Elicit Requirements
- 4Analyze & Model Requirements
- 5Validate & Prioritize Requirements
Understand the business need: the problem or opportunity, the state today and the state wanted, and how success is measured.
To leave “Understand the Business Need”Current stage
- A business need is stated.
- Every business need says how success is measured.
- The owner or a sponsor agreed a business need.
- Purpose
- Restore shelf availability when the ERP shows stock that customers cannot find, with a structured physical search before anyone touches the balance.
- Starts when
- A floor employee notices a missing product, or an investigation is assigned to them.
- Ends with
- The product is back on the shelf, or the case is escalated to Stock Control with all four checks recorded.
- In scope
- Manual shelf checks by floor staff, the guided search (shelf, back storage, damaged goods, adjacent displays), restocking and escalation to Stock Control.
- Out of scope
- Stock adjustments (Stock Control audit), replenishment orders to suppliers.
- Process owner
- Karim Mansour
The solution elements that realize the process: case models, workflows, interventions, forms, documents, engine models, AI flows, sheets, reports and platform services. One process spans many.
No solution element chosen yet.