Development ManagerProduct BacklogCustomer supportWI-8
Agents see the customer’s previous tickets
WI-23- Type
- User
- State
- New
- Story points
- —
- Priority
- 2 · High
- Assignee
- Unassigned
Not ready: no acceptance criteria, not estimated
As a support agent, I want the customer’s earlier tickets beside the new one, so that I do not ask again what they told us.
Acceptance criteria
—
- Iteration
- —
- Release
- —
- Started
- —
- Done
- —
- Reviewed by
- —
- Created by
- Nour Adel · 15 Oct 2026, 15:49
- Requirement
- —
- User request
- —
- Change request
- —
- Business process
- —
- Parent
- WI-8 Customer support
—
- 15 Oct 2026, 15:49created · New · Nour Adel