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Customer support

WI-8

Type: Epic
State: New
Story points: Σ 5
Priority: 3 · Medium
Assignee: Unassigned

What support agents and customers asked for.

Acceptance criteria

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Iteration: —
Release: —
Started: —
Done: —
Reviewed by: —
Created by: Maya Haddad · 15 Oct 2026, 15:49

Requirement: —
User request: —
Change request: —
Business process: BP-5 Customer support
Parent: —

0%

User WI-23 Agents see the customer’s previous ticketsNew
User WI-24 Let me see where my refund isNew

15 Oct 2026, 15:49created · New · Maya Haddad

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