Let me see where my refund is

I have to call to know whether my refund was approved and when it will be paid. Why: Fewer calls to support; customers know when to expect their money.

Acceptance criteria

• • The customer sees the refund’s status and, once approved, the expected payment date.

Iteration

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Release

REL-3 Customer support 1.2.0

Started

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Done

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Reviewed by

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Created by

LSLina Saleh · 15 Oct 2026, 15:49

Requirement

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User request

UR-1 Let me see where my refund is

Change request

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Business process

BP-3 Refund management

Parent

WI-8 Customer support

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